Senior Learner Support & Outreach Specialist (Fully Remote)

Pathstream; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote-first culture

Laptop provided

Professional development budget

Job summary

Pathstream is seeking a Senior Learner Support & Outreach Specialist to guide learners through onboarding and provide proactive, white-glove support. You will monitor engagement metrics, design intervention strategies, execute outreach via email, SMS, and phone to improve retention and completion, and surface learner feedback to Marketing, Product, and other teams to drive improvements.

A remote-first culture with meaningful work, professional development budget, and company-provided laptop

Qualifications

• 3-5 years in high-touch, relationship-driven support roles, with senior or mentorship experience.
• Strong communication, empathy, and analytical skills, plus comfort with data and metrics.

Responsibilities

• Guide learners through their certificate programs and serve as a go-to resource for information and encouragement.
• Execute outreach via email, SMS, and phone to improve retention and completion rates.
• Surface learner feedback to Marketing, Product, and other teams to drive improvements.

Skills

Relationship-driven support

Mentorship experience

Strong communication

Analytical skills

Data-driven

Tools

AI/chatbot tools

Job description

• We are looking for a Senior Learner Support & Outreach Specialist to guide new learners through onboarding and provide proactive, white-glove support.
• This role involves monitoring engagement metrics, designing intervention strategies, and refining AI-powered support tools.

What You'll Do:

• Guide learners through their certificate programs and serve as a go-to resource for information and encouragement.
• Execute outreach via email, SMS, and phone to improve retention and completion rates.
• Surface learner feedback to Marketing, Product, and other teams to drive improvements.

What We're Looking For:

• 3-5 years in high-touch, relationship-driven support roles, with senior or mentorship experience.
• Strong communication, empathy, and analytical skills, plus comfort with data and metrics.
• Experience training or tuning AI/chatbot tools is a plus.

What We Offer:

• Competitive salary, comprehensive benefits, flexible PTO, and generous parental leave.
• A remote-first culture with meaningful work, professional development budget, and company-provided laptop.

Pathstream

Pathstream reshapes frontline workforce development through enterprise partnerships, transforming transactional roles into strategic ones. The company fosters a transparent, social, and remote-first culture with challenging work and fast learning cycles.