Client Advocate (Fully Remote)

Absorb Software; United States; Remote; USD 52,000 - 88,000; Full time

Benefits offered by this job

Fully remote-first

Flexible work arrangements

Health and wellness benefits

Retirement savings plan

Bonus plans

New hire equipment allowance

Monthly flex allowance

Career growth opportunities

DE&I programs

Job summary

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions.

We are seeking a technically skilled support professional to resolve client issues via phone, chat, and email in a fast-paced, remote-first environment. The role emphasizes investigations, clear communication, and timely resolutions.

Qualifications

• 3+ years in technical support or client-facing roles, ideally in SaaS.
• Basic understanding of core web components.
• Exceptional attention to detail and time-management.
• Strong communication and active listening skills.

Responsibilities

• Resolve client issues through phone, chat, and email in a fast-paced environment.
• Provide excellent support by conducting investigations, clear communications, and quick resolutions.
• Troubleshoot and perform in-depth investigations to determine root causes and next steps.

Skills

Strong communication

Active listening

Attention to detail

Time management

Tools

Zendesk

MSSQL

Jira

Confluence

Job description

• Resolve client issues through phone, chat, and email in a fast-paced environment.
• Provide excellent support by conducting investigations, clear communications, and quick resolutions.
• Troubleshoot and perform in-depth investigations to determine root causes and next steps.

Qualifications:

• 3+ years in technical support or client-facing roles, ideally in SaaS.
• Basic understanding of core web components.
• Exceptional attention to detail and time-management.
• Strong communication and active listening skills.

Preferred Skills:

• Experience with LMS/E-Learning platforms.
• Technical documentation experience.
• Familiarity with Zendesk, MSSQL, Jira, Confluence.
• Fully remote-first work with flexible arrangements.
• Comprehensive health and wellness benefits including retirement savings and bonus plans.
• New hire equipment allowance and monthly flex allowance.
• Career growth opportunities and employee-driven DE&I programs.

Absorb Software

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.