Senior Lean Improvement Advisor (Hybrid)

Southern California Edison; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Southern California Edison seeks a Senior Advisor, Continuous Improvement to lead the deployment of Customer Service’s CI framework and partner with leaders to close performance gaps. You will drive accountability, improve customer outcomes, and enable regular performance reviews across the organization.

In this hybrid role based in California, you will work with a cross-functional team to design and implement sustainable improvements while preserving security and data integrity.

Qualifications

• Ten or more years of experience in business process improvement or operational excellence initiatives.
• Experience applying Lean Six Sigma and related methods in large customer service or operations.

Responsibilities

• Leads projects with defined scope, budget, timelines; builds teams and assigns tasks.
• Develops and implements best practices and policies for end-to-end work management digital transformations.
• Uses Lean Six Sigma, Agile, and PM principles to streamline processes and new initiatives.
• Builds relationships across levels to improve department performance.
• Manages resources and prioritizes technology projects within annual budget.
• Performs analyses and prepares reports to support operations.
• Designs KPIs to guide strategy and improve customer satisfaction.
• Protects assets and data security across the organization.

Skills

Lean Six Sigma

Change management

Problem solving

Stakeholder influence

Data analysis

Job description

Southern California Edison seeks a Senior Advisor, Continuous Improvement to lead the deployment of Customer Service’s CI framework and partner with leaders to close performance gaps. You will drive accountability, improve customer outcomes, and enable regular performance reviews across the organization.

In this hybrid role based in California, you will work with a cross-functional team to design and implement sustainable improvements while preserving security and data integrity.