Data-Driven Senior Advisor, Customer Service Performance

Southern California Edison (SCE); Irwindale (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Southern California Edison is seeking a Senior Advisor, Customer Service Performance Excellence to lead performance management for the Customer Service organization. You will architect frameworks, KPI structures, scorecards, and forecasts using advanced analytics, Power BI, SQL, and related BI tools to inform strategic decisions and drive improvements.

You will partner with stakeholders, translate data into actionable insights, and support incident management readiness as part of the role.

Qualifications

• Ten or more years of experience performing modeling, forecasting or economic analysis and reporting.
• Bachelor's degree or higher in Business, Analytics, Operations, Economics, or related field.
• Experience designing performance management frameworks, KPI structures, scorecards, dashboards, and performance measures that drive business decisions.
• Proficiency in Excel, Power BI, SQL, SAS, or similar tools.

Responsibilities

• Ensures forecasts incorporate new distributed energy resource forecasts, and policies.
• Drives studies to determine financial and operational impact of changes in assets, programming, rules or environment.
• Delivers applied economic and market analysis to assess market performance and proposals.
• Participates in framework design to identify and quantify consumer detriment in pricing.
• Uses benchmarking to identify pricing inefficiencies and suggests remedies.
• Collaborates with stakeholders on forecast methodology and analyses to meet needs.
• Assesses viability of new financial opportunities and economic analyses of policy options.
• Sets up in-house software and tools translating long-term needs into energy metrics.

Skills

Advanced analytics

Forecasting

Data analytics

Education

Bachelor's degree or higher in Business, Analytics, Operations, Economics, or related field

Tools

Power BI

SQL

SAS

Excel

Job description

Southern California Edison is seeking a Senior Advisor, Customer Service Performance Excellence to lead performance management for the Customer Service organization. You will architect frameworks, KPI structures, scorecards, and forecasts using advanced analytics, Power BI, SQL, and related BI tools to inform strategic decisions and drive improvements.

You will partner with stakeholders, translate data into actionable insights, and support incident management readiness as part of the role.