Senior Leader, Residential Operations & Care Programs

Heritage Christian Services, Inc.; City of Rochester (NY); On-site; USD 72,000 - 83,000; Full time

Job summary

Heritage Christian Services seeks an Associate Director of Operations in Monroe County to lead Residence Managers and teams in delivering person-centered, high-quality residential services. The role ensures regulatory compliance and oversees payroll, changes in status, and budgeting discipline.

The successful candidate will drive staff development, champion inclusivity, and coordinate with agency policy standards to sustain safe, welcoming environments for individuals served.

Qualifications

• Minimum of five years in a leadership role within a human services field.
• Bachelor's degree in human services, management, or behavioral science preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple programs and staff.
• Knowledge of OPWDD and agency policies desirable.

Responsibilities

• Oversee Residence Managers and their teams, ensuring quality person-centered services.
• Guide and develop managers through tailored development plans and ongoing training.
• Lead workforce coaching by clarifying duties, competencies and standards with timely feedback.
• Monitor regulatory compliance, billing, payroll, and employment changes.
• Address performance concerns promptly and document outcomes with guidance from Workforce Development.
• Foster diversity, equity, inclusion and accessibility across residential programs.

Skills

Leadership experience

Communication skills

Organizational skills

Staff development

Regulatory compliance understanding

Education

Bachelor's degree in Human Services / Management / Behavioral Science

Job description

Heritage Christian Services seeks an Associate Director of Operations in Monroe County to lead Residence Managers and teams in delivering person-centered, high-quality residential services. The role ensures regulatory compliance and oversees payroll, changes in status, and budgeting discipline.

The successful candidate will drive staff development, champion inclusivity, and coordinate with agency policy standards to sustain safe, welcoming environments for individuals served.