Senior Lead-to-Cash Program Leader - Remote

Juniper Square; United States; Remote; USD 185,000 - 235,000; Full time

Benefits offered by this job

Health, dental & vision

Life insurance

Mental wellness coverage

Family planning support

Flexible time off

Family leave & medical leave

Retirement plan

Home office stipend

Professional development stipend

Job summary

Juniper Square is seeking a Senior Program Manager to own the end-to-end Lead-to-Cash transformation across Marketing, Sales, Deal Desk, Legal, Revenue Accounting, Billing, Fund Administration, and CX for both new-logo deals and expansions. You will oversee a stack including Marketo, Salesforce, Gong, a new CPQ platform, Ironclad contracts, Zone Billing, NetSuite, and Workato as the integration layer.

You will sequence work so monthly improvements ship and design processes that AI agents can run

Qualifications

• 8+ years of program or project management experience, including at least 4 years leading lead-to-cash, quote-to-cash, or order-to-cash transformation programs at a B2B software or services company.
• Delivered programs across marketing and lead management, CRM and forecasting, CPQ and contracting, billing, collections, and revenue recognition.
• Led at least one CPQ or billing system selection and implementation end to end, from requirements through go-live and hypercare.
• Hands-on program experience with Salesforce and NetSuite, or comparable CRM and ERP platforms.
• Delivered in a multi-entity, multi-currency environment with pricing that is not seat-based (usage, consumption, asset-based, or transaction-based).
• Experience with both new-business and expansion motions, including account ownership and rules of engagement between teams.
• A track record of aligning Sales, Marketing, Finance, Legal, and Operations leaders with competing priorities, and getting decisions made and kept.

Responsibilities

• Own the end-to-end Lead-to-Cash roadmap, from demand capture through recognized revenue, with a named owner for every stage
• Build and maintain the cross-functional dependency map across Marketing, Sales, Deal Desk, Legal, Finance, Fund Administration operations, and CX
• Run decision forums and get decisions made and documented, including rules of engagement between Sales and Fund Administration for expansion deals
• Partner with Marketing and Sales leadership on lead capture, scoring, and routing from Marketo into Salesforce, including routing existing customers to their account owners
• Define one intake path in Salesforce for expansions, whether they start with a seller, Customer Success, or Fund Administration
• Drive consistent opportunity creation and forecasting in Salesforce and Gong across new-logo and expansion motions
• Lead the CPQ selection to a decision, evaluated against our real pricing scenarios (asset-based fees, multi-entity, multi-currency, event-triggered service starts)
• Run the CPQ implementation and its hand-off to Ironclad for order forms, with approvals and audit trail held in the system
• Sequence the migration of live subscriptions onto the new model without disrupting an active billing cycle
• Drive the automated hand-off from signed contract to booking, Fund Administration onboarding, and billing setup, orchestrated through Workato
• Partner with Billing and Revenue Accounting on subscription flow into Zone Billing and NetSuite, invoicing, collections, and ASC 606 revenue recognition
• Define and own KPIs across the funnel, including speed to lead, quote cycle time, days from signature to first invoice, manual touches per order, and revenue-metric consistency across systems
• Own cutover, rollback, training and change management for every team whose daily work changes, with controls that support SOX, SOC 1, and SOC 2
• First 90 days: an end-to-end Lead-to-Cash map and program plan covering new-logo and expansion motions, signed off by every functional leader
• Within 6 months: expansion intake and ownership live in Salesforce, a CPQ decision made, and implementation underway
• Within 12 months: signed deals flowing to booking, onboarding, and billing without re-keying, with measurable gains in quote cycle time and days to first invoice

Skills

Program management

Lead-to-Cash

CPQ implementation

Salesforce

NetSuite

Multi-currency pricing

New business & expansion

Stakeholder alignment

Executive writing

Tools

Marketo

Gong

Ironclad

Zone Billing

Workato

Salesforce

NetSuite

Job description

Juniper Square is seeking a Senior Program Manager to own the end-to-end Lead-to-Cash transformation across Marketing, Sales, Deal Desk, Legal, Revenue Accounting, Billing, Fund Administration, and CX for both new-logo deals and expansions. You will oversee a stack including Marketo, Salesforce, Gong, a new CPQ platform, Ironclad contracts, Zone Billing, NetSuite, and Workato as the integration layer.

You will sequence work so monthly improvements ship and design processes that AI agents can run