Senior Lead, ServiceNow ITOM

Taketwo; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness allowance

Employee discount programs

Free games & events

Stocked pantries

Job summary

Taketwo in Austin, Texas, is looking for a skilled ServiceNow IT Operations Implementation Specialist to lead the implementation of the Configuration Management Database (CMDB) strategies. You will engage with various stakeholders to establish data integrity standards and drive innovation in IT operations through integrations and AI.

The role demands deep expertise in ServiceNow and JavaScript, along with excellent interpersonal skills to navigate complex operational challenges. A vibrant company culture and extensive benefits await you!

Qualifications

• Deep technical proficiency in ServiceNow platform and ITOM Visibility solutions.
• Expert in JavaScript and complex data quality governance.
• Understanding of ITSM, ITAM, and ITIL.

Responsibilities

• Lead implementation of CMDB and CSDM strategies.
• Manage lifecycle of ServiceNow Discovery and Service Mapping.
• Build integrations via IntegrationHub and scripted REST/SOAP APIs.

Skills

ServiceNow Expertise

Advanced JavaScript

GlideRecord

GlideAjax

PowerShell

Data Analysis

Interpersonal Skills

AI/ML Integration

Job description

THE CHALLENGE

As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will build a foundational system from the ground up, engaging with CMDB product and data owners to navigate diverse viewpoints, establish clear standards, and foster a culture of data integrity. Your work will empower the organization with accurate, actionable insights into technology assets within a fast-paced, creative environment.

WHAT YOU’LL TAKE ON

• Architect & Execute: Lead the implementation of CMDB and CSDM strategies, including the definition of CI classes, attributes, dependencies, and service mapping approaches.
• Configure & Customize: Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
• Integrate & Automate: Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
• AI Innovation: Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection.
• Governance & Health: Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment.
• Collaborate: Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions.

WHAT YOU BRING

• ServiceNow Expertise: Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
• Technical Skillset: Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
  • Discovery: Expert-level knowledge of Discovery patterns, credentials, and error handling.
  • Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management).
• Infrastructure Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
• Data Mastery: Proven experience in data analysis, reporting, and complex data quality governance.
• Soft Skills: Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.
• Emerging Tech: Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.

WHAT WE OFFER YOU

• Great Company Culture: Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits: Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks: Fitness allowance, employee discount programs, free games & events and stocked pantries.

As an equal opportunity employer, Take-Two Interactive Software, Inc. ("Take‑Two") is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take‑Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law.