Senior Lead Product Manager - Service Operations & AI Remote
Humana Inc
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Job summary
Humana Inc. seeks a Senior Lead Product Manager for Service Operations to own the portfolio across Incident, Major Incident, Problem, and Knowledge Management while guiding cross-functional teams.
You will define product requirements, write user stories, prioritize backlogs, and drive ServiceNow platform enhancements and AI-enabled workflows to reduce incidents and improve knowledge adoption across the enterprise.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, MIS, or related field.
- 12+ years of experience in product management, ITSM product ownership, or enterprise IT leadership.
- Experience as Product Owner/Manager responsible for strategy, roadmap, backlog, and delivery.
- Deep ServiceNow expertise including platform strategy, workflow design, integrations, and lifecycle management.
Responsibilities
- Own the Service Operations product portfolio including Incident, Major Incident, Problem, and Knowledge Management.
- Drive ServiceNow enhancements, integrations, upgrades, and capabilities across the portfolio.
- Lead backlog, write user stories and acceptance criteria, align with business priorities and OKRs.
- Elevate generative/agentic AI and automation to improve efficiency and incident response.
Skills
Education
Tools
Job description
Humana Inc. seeks a Senior Lead Product Manager for Service Operations to own the portfolio across Incident, Major Incident, Problem, and Knowledge Management while guiding cross-functional teams.
You will define product requirements, write user stories, prioritize backlogs, and drive ServiceNow platform enhancements and AI-enabled workflows to reduce incidents and improve knowledge adoption across the enterprise.
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