Senior Lead PM, Enterprise CRM & AI Platform

Klaviyo GMI; Boston (MA); On-site; USD 196,000 - 294,000; Full time

Job summary

Klaviyo is seeking a Senior Lead Product Manager to drive the Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. You’ll own multiple product areas including unifying customer data, AI-driven automation, and ecosystem integrations.

You will coordinate with Product, Engineering, Design, Go-to-Market, and Partner teams to balance long-term platform strategy with near-term delivery while ensuring scalability and reliability for

Qualifications

• 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
• Proven success leading enterprise-grade or platform products such as CRM, marketing automation, CDP, analytics, data infrastructure, or AI-driven systems.
• Direct experience supporting large enterprise customers (e.g., Fortune 1000).
• Strong intuition for enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
• Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
• Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
• Experience with complex data infrastructure, distributed systems, or significant integration dependencies.
• Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
• Track record translating enterprise needs into clear product requirements and scalable platform solutions.
• Strong communication and storytelling skills for aligning diverse teams around priorities.
• AI experience or experimentation in work or personal projects; eager to explore new AI tools responsibly.

Responsibilities

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform emphasizing scalability and governance.
• Translate company goals into OKRs and roadmaps to drive Enterprise adoption and ARR growth.
• Represent voice of large, global customers in strategic product discussions.
• Deliver CRM for Enterprise: unify customer data, real-time personalization, and data governance.
• Collaborate with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal on enterprise experiences.
• Lead roadmap reviews and align teams on strategic tradeoffs.
• Coordinate enterprise commitments from RFPs through onboarding and long-term success.
• Transform workflows with AI-centric solutions and smarter systems.

Skills

Enterprise SaaS

CRM systems

AI-driven systems

Data governance

Security/compliance

Cross-functional collaboration

Strategic thinking

APIs

Data platforms

Distributed systems

Tools

APIs

Data platforms

Distributed systems

Job description

Klaviyo is seeking a Senior Lead Product Manager to drive the Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. You’ll own multiple product areas including unifying customer data, AI-driven automation, and ecosystem integrations.

You will coordinate with Product, Engineering, Design, Go-to-Market, and Partner teams to balance long-term platform strategy with near-term delivery while ensuring scalability and reliability for