Patient Service Representative - Float

Radiology Imaging Associates / Invision Sally Jobe; Englewood, Northern (CO, KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Float differential pay of $3 per hour

Medical, dental, and vision insurance

Generous Paid Time Off

Paid holidays

Long Term Disability

Job summary

Invision Sally Jobe is seeking a Float Patient Service Representative to join our Denver Metro Area team. The role supports registration, verifies insurance, and collects payments across multiple ISJ clinic sites with frequent travel between locations.

You will interact with patients to gather demographic and financial information, explain benefits, and secure payments while maintaining high confidentiality and customer service standards.

Qualifications

• Must be able to multitask in a high-volume environment.
• CPR/BLS certification preferred.
• Knowledge of medical terminology, CPT, ICD-10 coding.
• Strong written and verbal communication skills.
• Must read, write, and speak English.

Responsibilities

• Performs full registration and ensures insurance is verified and patient information is correct.
• Obtains signatures for release of information, consent to treat, and financial responsibility forms.
• Instructs patients to complete questionnaires as required by the clinic.
• Answers phone calls and responds to questions or transfers when appropriate.
• Adheres to policies and safeguards assets and income; maintains confidentiality.
• Obtains copies of insurance cards, driver's license and other applicable information.
• Verifies and enters complete demographic information to facilitate revenue cycle processing.
• Explains insurance benefits and patient liability clearly to patients.

Skills

Multitask in high-volume environment

Strong written and verbal communicate

Medical terminology knowledge

CPT/ICD-10 coding knowledge

Customer service

Confidentiality

Time management

English proficiency

CPR/BLS certification preferred

Education

High School Diploma or GED

Job description

Float Patient Service Representative | Denver Metro Area

Reporting to Site Supervisor, Clinical Operations

Due to travel expectations to multiple facilities in the South Denver Area, this position offers Float Differential pay of $3.00 per hour in addition to base wage

Employment Type: Full Time and Part Time

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care.

Summary of Position:

The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative’s primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Job Responsibilities:

• Performs full registration and ensures that insurance is verified, and all patient’s information is correct
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
• Instructs patient to complete any questionnaires that might be required by the clinic
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate
• Adheres to policies and procedures and safeguards assets
• Obtains copies of insurance cards, drivers license and any other applicable information as necessary
• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
• Communicates clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for individual performance
• Makes patients and their needs a primary focus of one’s actions; develops and sustains productive patient relationships
• Greets each patient with a smile, eye contact, proper tone, and welcoming body language
• Required regular travel between ISJ clinic sites depending on patient capacity/volumes and other critical needs
• Other Duties as assigned

Experience/Skill Requirements:

• Ability to work in a production driven environment
• CPR/BLS certification preferred
• Must be able to multitask in a high-volume environment
• Strong written and verbal communication skills
• Knowledge of medical terminology, and CPT, ICD-10 coding
• Ability to maintain positive customer service
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Communicate clearly and effectively in both verbal and written communication
• Exhibit strong relationship building and diplomacy skills
• Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
• Reliable transportation
• Must be able to read, write, and speak in English

Education Requirements:

• High School Diploma or GED required

Compensation is between $19.00 and $23 per hour. We also offer an additional Float Differential pay of $3 per hour.

In accordance with Colorado law, the range provided is Invision Sally Jobe's reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will receive applications on an ongoing basis and will remain open until filled.

Our benefits include:

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.