Lead, Patient Access

RIA; Issaquah (WA, CO); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Term life insurance, AD&D, and EAP

Long Term Disability

Generous Paid Time Off

Paid holidays

Profit-sharing 401(k) retirement plan

Tuition reimbursement

Job summary

Invision Sally Jobe (ISJ) in Englewood, CO is seeking a Lead, Patient Access to oversee daily operations of the Patient Access team. This full-time, in-office role reports to the Manager of Patient Access and Registration and drives scheduling accuracy and customer service across radiology modalities.

You will train staff, ensure compliance with standards, and act as a resource for questions and throughput optimization in a fast-paced imaging environment. Competitive benefits apply.

Qualifications

• Previous radiology scheduling experience required.
• Familiarity with radiology modalities scheduling preferred (Mammography, Ultrasound, MRI, CT, DXA, Pain Management).
• Strong verbal and written communication skills.
• Excellent phone etiquette and customer service.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and teamwork.
• Leadership experience preferred.

Responsibilities

• Provides daily direction and support to team members to ensure workflow and productivity.
• Trains and mentors staff on department processes and responsibilities.
• Audits team work for accuracy and compliance with standards.
• Serves as backup to Manager during absence and represents the department in meetings.
• Schedules radiology examinations by telephone across modalities based on clinical and scheduling needs.
• Communicates exam preparation requirements and other instructions to patients.
• Assists with development and implementation of department policies and procedures.
• Supports annual and 90-day performance evaluations.

Skills

Radiology scheduling

Leadership

Customer service

Communication

Multi-tasking

Attention to detail

Interdepartmental collaboration

Education

High School Diploma

Job description

Lead, Patient Access | Englewood, CO
Reports to Manager of Patient Access and Registration
Employment Type: Full Time. This position is 100% based in-office in Englewood, Colorado. Local candidates only.
Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care.

Job Responsibilities:

• Provides daily direction, guidance, and support to team members to ensure effective workflow and productivity.
• Trains and mentors team members on department processes, procedures, and job responsibilities.
• Reviews and audits team member work for accuracy, completeness, and compliance with established standards.
• Serves as a designated backup to the Manager and assumes appropriate leadership responsibilities during the Manager’s absence.
• Serves as a resource for team members by answering questions, resolving issues, and providing guidance on daily operations.
• Assists the Manager with the development, review, and implementation of departmental policies and procedures.
• Represents the department at meetings and communicates relevant information to the team when the Manager is unavailable.
• Assists the Manager with the preparation and completion of annual performance evaluations and 90-day performance evaluations.
• Schedules radiology examinations by telephone across all modalities, accurately screens patients, and determines the appropriate examination based on clinical and scheduling requirements.
• Provides patients with accurate and pertinent information regarding scheduled examinations, preparation requirements, and other applicable instructions.
• Performs other duties and responsibilities assigned to support departmental operations and organizational needs.

Supervisory Responsibilities:

• None

Experience/Skill Requirements:

• Previous radiology scheduling experience required
• Knowledge of all radiology modality scheduling preferred (Mammography, Ultrasound, MRI, CT, DXA, Pain Management)
• Strong verbal/ written communication skills
• Excellent phone etiquette and customer service skills
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail
• Ability to collaborate effectively and build strong working relationships with other departments
• Previous leadership experience preferred

Education Requirements:

• High School Diploma or GED

Compensation is between $26.50 and $28.00 per hour.

In accordance with Colorado law, the range provided is Invision Sally Jobe's reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will receive applications on an ongoing basis and will remain open until filled.

Our benefits include:

• Medical, dental, and vision insurance

• Term life insurance, AD&D, and EAP

• Long Term Disability

• Generous Paid Time Off

• Paid holidays

• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

• Profit-sharing 401(k) retirement plan

• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits