Senior LC/MS Field Service Engineer – Newborn Screening

Waters Corporation; Oakland (CA); On-site; USD 81,000 - 134,000; Full time

Job summary

Waters Corporation's Field Services Organization is seeking a Senior Field Service Specialist to provide on-site support for LC/LC/MS products, including newborn screening systems. You will ensure compliance and follow Waters' complaint handling processes while maintaining strong customer relationships in the Bay Area, CA.

The role requires 3+ years in mass spectrometry, active field service experience, and willingness to travel overseas for training. A valid driver's license is mandatory.

Qualifications

• Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field; equivalent experience considered.
• 3+ years' experience with mass spectrometry, preferably as a service engineer or in a clinical laboratory setting.
• LC experience preferred but not required.
• Strong technical support, maintenance, calibration and troubleshooting with LC/MS instrumentation.
• Experience using LC or MS instrumentation (Waters preferred) in clinical/forensics/IVD lab settings.
• Valid Driver's License in good standing.

Responsibilities

• Install, maintain, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics).
• Provide on-site support to customers, including newborn screening LC/MS systems.
• Deliver system-level training at customer sites.
• Manage service inventory and document work via field service reports.

Skills

Mass spectrometry

Technical support

Troubleshooting

Customer relationships

Communication skills

Education

Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field

Tools

LC/MS instrumentation

Job description

Waters Corporation's Field Services Organization is seeking a Senior Field Service Specialist to provide on-site support for LC/LC/MS products, including newborn screening systems. You will ensure compliance and follow Waters' complaint handling processes while maintaining strong customer relationships in the Bay Area, CA.

The role requires 3+ years in mass spectrometry, active field service experience, and willingness to travel overseas for training. A valid driver's license is mandatory.