Senior Launch & Service Improvement Data Analyst

Disney Media & Entertainment Distribution; Anaheim (CA); On-site; CAD 136,000 - 182,000; Full time

Job summary

Disney Experiences Technology seeks a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement across our parks and commerce technology ecosystem. The role leads planning, command center readiness, and data-driven improvements to maximize availability and service quality.

The candidate will collaborate with product, engineering, and operations teams, facilitate Lean/Six Sigma initiatives, and translate data into actionable changes.

Qualifications

• Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment.
• Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management.
• Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements.
• Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations.
• Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings.
• Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms.
• Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments.
• Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences.
• Strong organizational skills and the ability to manage multiple initiatives simultaneously.

Responsibilities

• Support two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness.
• Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives.
• Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization.
• Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability.
• Translate findings into actionable recommendations and help drive implementation through cross-functional alignment.
• Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action.
• Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement.
• Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings.
• Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs.
• Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning.
• Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events.
• Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time.

Skills

Cross-functional collaboration

Data-driven decision making

Process improvement

Problem solving

Communication skills

Project management

Education

Bachelor's degree or equivalent

Tools

Power BI

Tableau

Job description

Disney Experiences Technology seeks a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement across our parks and commerce technology ecosystem. The role leads planning, command center readiness, and data-driven improvements to maximize availability and service quality.

The candidate will collaborate with product, engineering, and operations teams, facilitate Lean/Six Sigma initiatives, and translate data into actionable changes.