Sr Business and Information Analyst

Disney Cruise Line - The Walt Disney Company; Anaheim (CA); On-site; Confidential; Full time

Benefits offered by this job

Bonus potential

Medical benefits

Long-term incentive units

Job summary

Disney Experiences Technology is seeking a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement across our parks and commerce technology ecosystem. The role leads and executes across launch planning, command center readiness, problem management, and KPI-driven performance analysis.

The ideal candidate has 5+ years in high-velocity environments, strong ITSM and Lean Six Sigma experience, and can translate data into actionable improvements.

Qualifications

• Minimum 5+ years of experience in high-velocity theme park, hospitality, or operations.
• Significant ITSM experience incl. incidents, problems, changes, and release management.
• Proven data analysis leading to measurable improvements.
• Experience with Lean, Six Sigma and continuous improvement methodologies.
• Experience driving major initiatives like launches or openings.
• Experience building dashboards and reporting tools (Power BI, Tableau).
• Strong ability to influence cross-functional teams in fast-paced environments.
• Excellent written and verbal communication tailored to technical/operational/executive audiences.
• Strong organizational skills with multi-initiative management.

Responsibilities

• Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives
• Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization
• Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability
• Translate findings into actionable recommendations and help drive implementation through cross-functional alignment
• Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action
• Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement
• Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings
• Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs
• Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning
• Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events
• Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time

Skills

ITSM experience

Data analysis

Lean Six Sigma

Power BI

Tableau

Education

Bachelor's degree

Tools

Power BI

Tableau

Job description

Disney Experiences Technology is seeking a Sr Business & Information Analyst to support two critical functions across our parks and commerce technology ecosystem: Launch Readiness and Continual Service Improvement.

This role is designed to provide leadership and execution capacity across major launch planning, command center readiness, Problem Management, operational performance analysis, and availability improvement efforts. The ideal candidate brings a strong background in high-velocity theme park or hospitality environments, excels at turning operational data into action, and is equally comfortable leading structured improvement workstreams and supporting major day-of launch operations.

This position will play an important role in improving service performance, increasing launch readiness, and strengthening on-site partnership with Disneyland Resort (DLR) through boots-on-the-ground support in Anaheim.

What You'll Do:

This role supports two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness.

Continuous Service Improvement

• Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives
• Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization
• Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability
• Translate findings into actionable recommendations and help drive implementation through cross-functional alignment
• Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action
• Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement

Launch Readiness

• Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings
• Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs
• Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning
• Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events
• Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time

Required Qualifications & Skills:

• Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment
• Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management.
• Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements
• Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations
• Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings
• Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms
• Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments
• Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences
• Strong organizational skills and the ability to manage multiple initiatives simultaneously

Preferred Qualifications

• Experience within Disney Experiences, Disney theme parks, or closely related hospitality and operations environments
• Experience supporting technology operations for parks, commerce, point of sale, booking, or guest-facing systems
• Experience participating in incident response, command center operations, or day-of launch leadership
• Familiarity with service availability metrics, operational KPIs, and structured problem-solving techniques
• Experience creating executive-level reporting and business cases for operational improvement investments

Required Education

• Bachelor's degree in a relevant field of study and/or equivalent work experience.

#DISNEYTECH

The hiring range for this position in Anaheim, CA is $97,500.00 to $130,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.