Senior Launch & Ops Analytics Lead

The Walt Disney Company; Anaheim, Northern (CA, KY); Hybrid; USD 98,000 - 131,000; Full time

Job summary

The Walt Disney Company in Anaheim is seeking a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement within Disney Experiences Technology. You will drive data-driven initiatives across operations, incidents, and performance metrics to improve availability for park and guest systems.

Ideal candidates bring 5+ years in fast-paced settings, strong ITSM and Lean Six Sigma experience, and a track record of building dashboards with Power BI or Tableau, while

Qualifications

• Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment.
• Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management.
• Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements.
• Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations.
• Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings.
• Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms.
• Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments.
• Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences.
• Strong organizational skills and the ability to manage multiple initiatives simultaneously.

Responsibilities

• Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives.
• Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization.
• Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability.
• Translate findings into actionable recommendations and help drive implementation through cross-functional alignment.
• Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action.
• Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement.

Skills

High-velocity operations

ITSM experience

Data analysis

Lean Six Sigma

Cross-functional influence

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

Power BI

Tableau

Incident management tools

Job description

The Walt Disney Company in Anaheim is seeking a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement within Disney Experiences Technology. You will drive data-driven initiatives across operations, incidents, and performance metrics to improve availability for park and guest systems.

Ideal candidates bring 5+ years in fast-paced settings, strong ITSM and Lean Six Sigma experience, and a track record of building dashboards with Power BI or Tableau, while