Senior Large-Loss Property Field Claims Adjuster - Oregon

American Family Insurance Group; Tigard (OR); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) and pension plan

Paid holidays and PTO

Job summary

American Family Insurance in Oregon seeks a lead field property claims adjuster to investigate, determine liability, review coverages, arrange appraisals and settle complex homeowner claims. You will work in the field and report to a Large Loss Senior Manager, with a fleet vehicle provided.

This senior role emphasizes independence and direct customer interaction, including potential travel to an office for meetings or trainings. Relocation support is offered for eligible candidates.

Qualifications

• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies and endorsements coverages.
• Successfully applied knowledge of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and other adjusters.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure and handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Mentors and serves as a subject matter expert for less experienced adjusters.

Skills

1st & 3rd party claims

Field claims handling

Customer-focused service

Mentoring others

Tools

Xactimate

Job description

American Family Insurance in Oregon seeks a lead field property claims adjuster to investigate, determine liability, review coverages, arrange appraisals and settle complex homeowner claims. You will work in the field and report to a Large Loss Senior Manager, with a fleet vehicle provided.

This senior role emphasizes independence and direct customer interaction, including potential travel to an office for meetings or trainings. Relocation support is offered for eligible candidates.