Senior Large-Loss Property Field Claims Adjuster

American Family Insurance Group; Bend (OR); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

American Family Insurance is seeking a lead field property claims adjuster based in Oregon. The role involves investigating high exposure homeowner claims, determining liability, securing information, arranging appraisals, and settling claims in the field.

The position requires experience with 1st and 3rd party multi-line claims, strong knowledge of coverages, and extensive Xactimate usage. Travel up to 50% (75% for catastrophe) with relocation support offered.

Qualifications

• Extensive experience handling field property personal lines claims.
• Strong customer-driven problem solving and service delivery.
• Ability to independently manage complex claim files and decisions.

Responsibilities

• Investigates origin and cause of high exposure claims and coordinates with insureds, claimants, agents, attorneys, adjusters and other parties.
• Participates in High Damage Reviews to address coverage issues and exposure.
• Handles both 1st party and 3rd party claims under multiple policy types.
• Conducts on-site inspections, evaluates damages and negotiates with insureds and attorneys.
• Responds to inquiries, makes decisions, and closes files as needed.
• Mentors less experienced adjusters and shares knowledge.

Skills

Field claims handling

Customer service

Independent decision-making

Mentoring others

Tools

Xactimate

Job description

American Family Insurance is seeking a lead field property claims adjuster based in Oregon. The role involves investigating high exposure homeowner claims, determining liability, securing information, arranging appraisals, and settling claims in the field.

The position requires experience with 1st and 3rd party multi-line claims, strong knowledge of coverages, and extensive Xactimate usage. Travel up to 50% (75% for catastrophe) with relocation support offered.