Senior Large-Group Health Retention Specialist

Blue Cross Blue Shield of Michigan; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a retention-focused professional to manage group accounts and drive member growth within a defined geography. You will work with the Client Engagement Manager and Client Operations Managers to retain and resell contracts across 50–99 contracts.

Responsibilities include developing retention strategies, explaining plan options, coordinating renewals, and preparing sales plans.

Qualifications

• Bachelor's degree preferred in business-related field.
• Three years of concept sales or face-to-face service experience.
• Valid Michigan Accident and Health Insurance license.
• Valid driver's license required.
• Strong analytical, presentation and communication skills.

Responsibilities

• Propose retention strategy aligned with agency relationship and build trust with key agents.
• Provide information on alternative health care delivery and funding options.
• Use resell process to coordinate renewals and reporting requirements.
• Develop sales strategies to retain groups and mitigate jeopardy situations.
• Identify complex servicing problems and refer for resolution.
• Coordinate and assist in education/training of group contact personnel.
• Complete and forward sales plans and/or reports as required.
• Engage in community relations activities to support sales and marketing images.
• Secure data for developing rates for proposed programs.
• Develop presentations of proposed programs to meet customer needs and close the sale.
• Coordinate successful implementation of new business enrollment with the sales office.

Skills

Analytical skills

Presentation skills

Problem resolution

Sales experience

Verbal and written communication

Forecasting and planning

Education

Bachelor's degree in Business Administration or Marketing

Tools

PC applications and systems

Job description

Blue Cross Blue Shield of Michigan is seeking a retention-focused professional to manage group accounts and drive member growth within a defined geography. You will work with the Client Engagement Manager and Client Operations Managers to retain and resell contracts across 50–99 contracts.

Responsibilities include developing retention strategies, explaining plan options, coordinating renewals, and preparing sales plans.