Senior Lab Services Lead – GMP & Lab Ops

ThermoFisher Scientific; Foster City (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Healthcare

Paid holidays

Tuition reimbursement

Job summary

Thermo Fisher Scientific in Foster City, California, seeks a Sr. Lab Services Specialist to coordinate critical lab support activities, including freezer defrosts, backup freezer management, pipette calibration, and lab coat services.

You will be the primary contact for customers and vendors, manage requests, and ensure safe, compliant operations across the site. This role emphasizes independence, strong documentation, and collaboration with cross-functional teams, with a focus on GMP practices,

Qualifications

• Proficiency with Microsoft 365 applications.
• Strong attention to detail and a safety-first approach.
• Excellent verbal and written communication skills in English.

Responsibilities

• Coordinate and oversee laboratory support services, including freezer defrost activities, backup freezer assignments, pipette calibration and repair, and lab coat services, ensuring timely execution and continuity of customer operations.
• Serve as a primary point of contact for customers and vendors, providing professional and responsive support, coordinating service requests, addressing concerns, resolving issues within established turnaround times, and escalating risks or service disruptions as appropriate.
• Independently manage daily service activities and priorities, exercising sound judgment and utilizing available resources to meet customer requirements, service expectations, and site objectives with limited supervision.
• Maintain, analyze, and reconcile operational records, work orders, reports, and performance metrics to ensure customer and Thermo Fisher Scientific requirements are met; communicate results, trends, and potential issues to site leadership and applicable stakeholders.
• Promote a safe, compliant, and quality-focused work environment by following applicable Best Practices, SOPs, GMP requirements, and work instructions; completing required training; and supporting safety initiatives, Job Hazard Assessments (JHAs), PPE assessments, and development or maintenance of work instructions.
• Provide technical expertise, guidance, and training to team members, supporting knowledge transfer, consistent execution of processes, employee development, and adoption of new or updated policies, procedures, and systems.
• Support and lead continuous improvement and site initiatives, including Practical Process Improvement (PPI), cost-savings opportunities, process improvements, training activities, team meetings, documentation, and individual or cross-functional projects.
• Collaborate effectively across diverse teams and represent Thermo Fisher Scientific professionally in all customer interactions while effectively utilizing client and Thermo Fisher Scientific systems, including work order applications, Intranet resources, SharePoint, and other applicable business tools.

Skills

MS 365

Attention to detail

English communication

Education

High school diploma or equivalent

Job description

Thermo Fisher Scientific in Foster City, California, seeks a Sr. Lab Services Specialist to coordinate critical lab support activities, including freezer defrosts, backup freezer management, pipette calibration, and lab coat services.

You will be the primary contact for customers and vendors, manage requests, and ensure safe, compliant operations across the site. This role emphasizes independence, strong documentation, and collaboration with cross-functional teams, with a focus on GMP practices,