Senior Lab IT & Systems Support Specialist

Net2Source (N2S); Foster City (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Net2Source Inc. in Foster City, CA is seeking a Senior Specialist, Laboratory IT & Systems Support to bridge Laboratory Operations and IT. You will manage lab computer lifecycles, coordinate deployments and upgrades, and ensure CMDB accuracy to support regulated environments.

The role requires strong troubleshooting, stakeholder management, and collaboration with LIS, Facilities, and vendor teams to maintain secure, compliant operations and enable scientific work.

Qualifications

• Bachelor's degree in Information Technology, Engineering, or Computer Science.
• Minimum 5 years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.
• Experience coordinating with instrument vendors and enterprise IT organizations.
• Strong troubleshooting, customer service, and problem-solving skills.
• Strong communication and stakeholder management experience.

Responsibilities

• Manage lifecycle activities for laboratory computers and instrument-connected workstations.
• Coordinate new computer deployments, replacements, upgrades, and retirement activities.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system, security patching, and compliance activities.
• Support laboratory instrument software, vendor applications, and connectivity requirements.
• Troubleshoot hardware, software, network, and technology issues impacting laboratory operations.
• Coordinate network port activations and infrastructure requests for instruments and laboratory equipment.
• Serve as the primary point of contact for laboratory technology support requests.
• Partner with IT, LIS, Digital & Data, Facilities, Quality, and instrument vendors to resolve issues and deliver solutions.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain operational documentation, standards, and support procedures.

Skills

Laboratory IT

Troubleshooting

Customer service

Stakeholder management

Lab instrumentation

Education

Bachelors in IT/Engineering/CS

5+ years in laboratory IT

Experience in regulated labs

Tools

CMDB

Laboratory software deployment

Vendor coordination

Job description

Net2Source Inc. in Foster City, CA is seeking a Senior Specialist, Laboratory IT & Systems Support to bridge Laboratory Operations and IT. You will manage lab computer lifecycles, coordinate deployments and upgrades, and ensure CMDB accuracy to support regulated environments.

The role requires strong troubleshooting, stakeholder management, and collaboration with LIS, Facilities, and vendor teams to maintain secure, compliant operations and enable scientific work.