Key Holder

Topdrawer; San Francisco (CA); Vor Ort; USD 28.000 - 30.000; Teilzeit

Benefits dieser Stelle

Generous Employee Discount

Flexible Spending Accounts (FSA) for H

401(k) Retirement Plan (IRA) with 公司匹配

Zusammenfassung

Topdrawer in San Francisco is seeking a part-time Key Holder to lead by example and ensure exceptional customer experiences on the floor. You will open and close the store, coach teammates, and help maintain Topdrawer’s elegant, story-driven environment.

The role emphasizes hands-on leadership, strong product knowledge, and a commitment to creativity, sustainability, and thoughtful living. Part-time hourly compensation aligns with market in retail, with benefits like employee discounts and

Qualifikationen

• 2+ years of retail or key holder experience.
• Passionate about creativity, sustainability, and intentional living.
• Detail-oriented and operationally strong.
• Strong product storytelling and customer service dedication.

Aufgaben

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow-up
• Support the store team in building lasting relationships with customers and local partners
• Lead by example on the sales floor during peak periods
• Assist in onboarding, coaching, and mentoring new team members
• Help maintain a positive, inclusive, and collaborative team environment
• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment
• Contribute to achieving daily sales, conversion, and average order value goals
• Stay up to date on product knowledge, new arrivals, and promotions

Kenntnisse

Retail experience

Customer service

Leadership

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Holder

Part Time Valencia, San Francisco, CA, US

4 days ago Requisition ID: 1036

Salary Range: $20.00 To $22.00 Hourly

About Topdrawer

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Key Holder – Role Overview As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.

Key Responsibilities

Customer Experience & Community

Deliver a welcoming, educational, and personalized customer experience

Model Topdrawer’s values in every interaction, from storytelling to service follow-up

Support the store team in building lasting relationships with customers and local partners

Lead by example on the sales floor and during peak periods

Assist in onboarding, coaching, and mentoring new team members

Help maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

Perform opening and closing procedures with a high level of responsibility

Assist with inventory receiving, restocking, and visual merchandising

Uphold visual standards that highlight Topdrawer’s curated and elegant assortment

Sales & Business Support

Contribute to achieving daily sales, conversion, and average order value goals

Support monitoring of store performance and share opportunities for improvement

Maintain store standards in cleanliness, presentation, and customer care

Stay up to date on product knowledge, new arrivals, and promotions

You Are

A thoughtful, hands-on leader with 2+ years of retail or key holder experience

Passionate about creativity, sustainability, and intentional living

Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools

Warm, dependable, and energized by building lasting customer relationships

Curious and committed to continuous learning and improvement

Experienced or eager to grow in visual merchandising and product storytelling

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.

Benefits Part-Time:

Part-time (hourly)

Generous Employee Discount

Flexible Spending Accounts (FSA) for Health and Dependent Care

401(k) Retirement Plan (IRA) with Company Matching

Monthly Sales Commission Opportunities

Additional Information

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail] .

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.