Senior Key Holder

Topdrawer International Corp.; Brookline (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance (Medical, Dental, and

Vision Insurance

Job summary

Topdrawer International Corp. is seeking a Senior Key Holder in Brookline, MA. You will lead day-to-day operations, own key merchandising and store processes, and develop the team to progress toward Assistant Store Manager.

This hands-on role focuses on service excellence, storytelling, and operational execution. You will refine the shop layout for product launches, manage opening/closing coverage, and drive an elevated customer experience while mentoring new hires and upholding Topdrawer’s

Qualifications

• 2+ years of customer-facing retail experience.
• Aspiring retail leader on the path to Assistant Store Manager.
• Strong communicator in a team-first environment.
• Organized and dependable with attention to detail.

Responsibilities

• Deliver an intentional, educational, and personalized customer experience.
• Share product knowledge and brand storytelling to build lasting relationships.
• Lead on the sales floor during opening/closing shifts and peak periods.
• Support onboarding, mentoring, and training of new team members.
• Model a positive, inclusive team culture through clear communication and accountability.
• Take the lead on visual merchandising, floor sets, and stock replenishment.
• Partner with leadership to uphold visual standards and seasonal displays.
• Own key operational tasks such as inventory receiving and task delegation.
• Support store maintenance and cleanliness with attention to detail.

Skills

Customer-facing experience

Leadership mindset

Strong communication

Merchandising & stock

Job description

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Senior Key Holder – Role Overview

As a Senior Key Holder at Topdrawer, you are a trusted extension of store leadership, playing a critical role in day-to-day operations and long-term brand success. In addition to opening and closing the store, you take ownership of key areas such as merchandising, operations, and team development. This is a hands‑on, developmental role for someone on the path to Assistant Store Manager—eager to learn how to run a business from the ground up while inspiring others through service, storytelling, and operational excellence.

Whether refining the shop layout for a new product launch or leading the team during peak hours, you help maintain the store’s energy, organization, and elevated customer experience.

Key Responsibilities

Customer Experience & Community

• Deliver an intentional, educational, and personalized customer experience
• Share product knowledge and brand storytelling to build lasting relationships
• Represent Topdrawer’s values of slowness, curiosity, and meaningful connection
• Act as the lead on the sales floor during opening/closing shifts and peak periods
• Support onboarding, mentoring, and training of new team members
• Model a positive, inclusive team culture through clear communication and accountability

Team Support & Leadership

• Act as the lead on the sales floor during opening/closing shifts and peak periods
• Support onboarding, mentoring, and training of new team members
• Model a positive, inclusive team culture through clear communication and accountability

Store Operations & Merchandising

• Take the lead on visual merchandising, floor sets, and stock replenishment
• Partner with leadership to uphold visual standards and execute seasonal displays
• Own key operational tasks such as inventory receiving, supply orders, and task delegation
• Support store maintenance and cleanliness with attention to detail and care

Sales & Business Support

• Partner with management to monitor KPIs and strategize improvements
• Learn to analyze sales data, manage scheduling priorities, and assist with store planning
• Actively contribute to daily, weekly, and monthly goals for revenue, conversion, and service

You Are

• An aspiring retail leader with 2+ years of customer-facing retail experience
• Curious about the whybehind business decisions and excited to learn retail operations
• Organized and dependable, with strong follow-through and attention to detail
• Passionate about intentional living, sustainability, and creativity in all its forms
• A strong communicator who thrives in a team-first environment
• Motivated to grow into Assistant Store Manager and beyond

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.

Benefits Part-Time:

• Full-time (hourly)
• Generous Employee Discount
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements:

This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs.Reasonable accommodations will be madeto enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please [e-mail].

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position