Senior Key Accounts & EMR Solutions Specialist

Guardant Health; Illinois; Hybrid; USD 74,000 - 102,000; Full time

Job summary

Guardant Health is seeking a Client Services Key Account Specialist in Illinois. The role focuses on high-touch support, EMR navigation, and proactive account management for Guardant Health’s Key Accounts.

The candidate will coordinate tissue procurement, ABNs, and pathology reports while collaborating with Sales, Billing, Software, and Clinical Operations to enable scalable solutions. Requires a Bachelor's degree and 5+ years in healthcare environments.

Qualifications

• Bachelor's degree required.
• Must live in the Chicago area and be able to travel.
• 5+ years of healthcare/commercial experience with providers and cross-functional teams.
• Experience with EMR systems (Epic, Cerner, etc.) preferred.
• Strong communication and HIPAA/compliance awareness.

Responsibilities

• Navigate EMR systems to retrieve patient data and resolve issues.
• Serve as primary contact for Key Accounts with proactive follow-ups.
• Coordinate tissue procurement, ABNs, and pathology report reviews.
• Collaborate across Sales, Billing, Software, and Clinical Operations for improvements.

Skills

EMR systems

Salesforce

JIRA

Microsoft Office

Cross-functional collaboration

Education

Bachelor's degree

Tools

Epic EMR

Cerner EMR

Job description

Guardant Health is seeking a Client Services Key Account Specialist in Illinois. The role focuses on high-touch support, EMR navigation, and proactive account management for Guardant Health’s Key Accounts.

The candidate will coordinate tissue procurement, ABNs, and pathology reports while collaborating with Sales, Billing, Software, and Clinical Operations to enable scalable solutions. Requires a Bachelor's degree and 5+ years in healthcare environments.