Restoration Project File & Scheduling Coordinator

ServiceMaster Clean of Fraser Valley; Austin (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

SERVPRO Franchise in Austin, TX is seeking a proactive Job File Coordinator to support fire and water damage restoration efforts. You will handle administrative tasks, coordinate schedules, and prepare estimates and invoices to assist crews and clients.

The ideal candidate has 2+ years of administrative experience, strong communication skills, and proficiency with Microsoft Office, QuickBooks Online, and Xactimate. This role requires on-site work and occasional on-call rotation.

Qualifications

• 2+ years of administrative or office experience required.
• Experience writing estimates, job file processes, and QA is a plus.
• Experience in service industry is a plus.
• Strong written and verbal communication with professional tone.

Responsibilities

• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Monitor job file status
• Ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and audit
• Perform job close-out
• Assist with incoming phone calls
• Assist other departments as needed

Skills

Administrative experience

Customer service

Phone skills

Attention to detail

Education

HS Diploma or GED

Tools

Microsoft Office

Excel

QuickBooks Online

Xactimate

Job description

SERVPRO Franchise in Austin, TX is seeking a proactive Job File Coordinator to support fire and water damage restoration efforts. You will handle administrative tasks, coordinate schedules, and prepare estimates and invoices to assist crews and clients.

The ideal candidate has 2+ years of administrative experience, strong communication skills, and proficiency with Microsoft Office, QuickBooks Online, and Xactimate. This role requires on-site work and occasional on-call rotation.