Senior Jira & JSM Project Manager | Agile Delivery Leader

Digile; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Digile is seeking an experienced Technical Project Manager to oversee complex technical initiatives, streamline internal operations, and build efficient team workflows. You will lead project execution and coordinate cross-functional engineering and IT teams while serving as the primary administrator and SME for Jira and Jira Service Management.

You will design, implement, and optimize Jira/JSM workflows, dashboards, and SLA metrics; drive end-to-end delivery, manage risks, and communicate status

Qualifications

• 10+ years of experience as a Technical Project Manager, Scrum Master, or Agile Project Manager handling software/IT initiatives.
• Deep Jira and JSM mastery with proven ability to design and manage Jira Software and Jira Service Management environments.
• Workflow engineering expertise in Jira automation, custom workflow states, and SLA management.
• Strong foundation in Agile/Scrum/Kanban project management and milestone delivery.
• Excellent written and verbal communication to bridge technical and non-technical stakeholders.

Responsibilities

• End-to-end delivery of technical projects with scoping, task breakdown, timelines, resources, and risk management.
• Jira & JSM Administration: architect, configure, and maintain customized Jira projects, JSM service desks, and custom field sets.
• Design and optimize automated Jira/JSM workflows, transitions, and SLA metrics to streamline delivery.
• Lead Scrum/Kanban ceremonies for engineering and IT teams.
• Translate technical requirements into deliverables, provide status reports, and manage stakeholder expectations.
• Build automated Jira/JSM dashboards, JQL filters, and velocity/SLA reports to track progress and bottlenecks.

Tools

Jira

Jira Service Management (JSM)

Job description

Digile is seeking an experienced Technical Project Manager to oversee complex technical initiatives, streamline internal operations, and build efficient team workflows. You will lead project execution and coordinate cross-functional engineering and IT teams while serving as the primary administrator and SME for Jira and Jira Service Management.

You will design, implement, and optimize Jira/JSM workflows, dashboards, and SLA metrics; drive end-to-end delivery, manage risks, and communicate status