Senior Jira & Confluence Systems Architect

HTC Global Services

Orlando (FL)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Professional development

Job summary

HTC Global Services is seeking a Senior Atlassian Systems Engineer to administer and optimize Jira and Confluence environments used by thousands of users across the enterprise. You will design workflows, automation, integrations, and governance, collaborating with business and technical teams to deliver scalable solutions and elevate platform adoption.

The role requires hands-on Cloud and on-prem Jira/Confluence experience, scripting in Python or Groovy, and strong communication across

Qualifications

5+ years of experience administering Atlassian products, with a strong focus on Jira administration.
Hands-on experience supporting a large-scale Atlassian environment with thousands of users.
Strong experience with Jira Cloud administration and configuration.
Proficient in Confluence administration and space configuration.
Deep knowledge of Jira workflows, workflow schemes, JQL, permissions, custom fields, screen schemes, and notifications.
Strong understanding of Jira automation and workflow optimization.
Experience administering and supporting Atlassian Marketplace applications and plugins.
Experience with REST APIs and JSON.
Working knowledge of Python and/or Groovy scripting.
Experience troubleshooting complex Jira and Confluence issues in enterprise environments.

Responsibilities

Administer, configure, maintain, and support Jira and Confluence environments.
Manage Jira workflows, workflow schemes, screen schemes, custom fields, permissions, notifications, automations, and JQL.
Support enterprise teams using Jira to manage projects, workflows, and business processes.
Administer Confluence spaces, permissions, configurations, and related functionality.
Partner with business and technical teams to understand requirements and develop solutions using Jira and Confluence.
Evaluate and optimize Jira and Confluence configurations, workflows, and processes to improve efficiency and usability.
Identify opportunities for automation and process standardization across teams.
Install, configure, administer, and upgrade Atlassian Marketplace applications and plugins.
Troubleshoot complex Jira and Confluence issues and coordinate escalations with Atlassian or third-party support when necessary.
Analyze upstream and downstream system impacts when implementing platform changes and integrations.
Develop and maintain scripts and automation using Python and/or Groovy.
Work with REST APIs and JSON to support integrations and automation.
Research new Atlassian capabilities, features, releases, and applications and recommend improvements where appropriate.
Maintain technical documentation covering platform configurations, workflows, automations, integrations, and support processes.
Develop user guides, training materials, and best practices for Jira and Confluence users.
Conduct end-user training on Jira, Confluence, new functionality, and established processes.
Collaborate with engineering and operations teams on maintenance, troubleshooting, upgrades, and platform improvements.
Support production deployments and platform changes during scheduled maintenance windows.
Help establish consistent Jira processes and governance across teams.
Provide a high level of customer service while building strong relationships with technical and business stakeholders.