Senior Jira Cloud Administrator & Platform Engineer

Celestica Inc.; Northern (KY); Hybrid; USD 83,000 - 124,000; Full time

Job summary

Celestica, Inc. is seeking a Jira Administrator to manage and evolve its Atlassian ecosystem, focusing on Jira Cloud and Confluence. You will configure workflows, automate processes, manage users and permissions, and support large user populations across multiple instances.

Responsibilities include training teams, maintaining platform health, enabling Agile delivery, and integrating with related tools while adhering to SLAs and governance standards.

Qualifications

• 5+ years of Jira Administration and Confluence support, with strong Jira Cloud expertise.
• Strong hands-on experience with Jira Cloud environments.
• Experience configuring workflows, post functions, conditions, validations, screens, schemes, custom fields, issue types, and permissions.
• Experience managing large Jira user populations and multiple Jira instances in enterprise environments.
• Strong working knowledge of JQL, dashboards, gadgets, filters, scrum boards, epics, stories, sprints, and Agile project implementation.
• Experience with Jira plug-ins and Atlassian ecosystem add-ons such as Elements Connect, ScriptRunner, Automation for Jira, Zephyr, and Advanced Roadmaps.
• Experience with user provisioning, group management, role-based access control, and directory synchronization.
• Ability to troubleshoot platform, user, and configuration issues and to support operational incidents within SLA expectations.
• Strong communication, documentation, training, analytical, and problem-solving skills.

Responsibilities

• Reporting and Agile Enablement: Build and support JQL filters, dashboards, gadgets, scrum boards, and portfolio plans that improve visibility into delivery, defects, and operational performance across teams.
• End-User Support and Training: Troubleshoot Jira and Confluence issues, resolve user queries within service levels, create documentation, and deliver training for technical and non-technical users.
• Stakeholder Collaboration: Partner with business analysts, developers, QA teams, infrastructure teams, and project stakeholders to implement Jira solutions that support Agile delivery and organizational governance.
• Configure scalable Jira solutions, maintain platform health, implement integrations and SSO, and provide training and documentation.
• Support governance and ensure security/compliance through role-based access and automation.

Skills

Jira Administration

Confluence Support

Jira Cloud

Workflow Automation

User & Permission Management

Agile Delivery Support

Platform Governance

Troubleshooting

Training & Documentation

Education

Bachelor's degree

Tools

Jira

Confluence

Elements Connect

ScriptRunner

Automation for Jira

Zephyr

Advanced Roadmaps

OKTA integration

Job description

Celestica, Inc. is seeking a Jira Administrator to manage and evolve its Atlassian ecosystem, focusing on Jira Cloud and Confluence. You will configure workflows, automate processes, manage users and permissions, and support large user populations across multiple instances.

Responsibilities include training teams, maintaining platform health, enabling Agile delivery, and integrating with related tools while adhering to SLAs and governance standards.