Senior Janitorial Account Leader

ABM industries; Bastrop (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

ABM (NYSE: ABM) Account Manager position overseeing janitorial operations and client relationships across assigned accounts. You will ensure service excellence, contract adherence, and safety performance while driving financial results and customer satisfaction.

The role requires leadership, site visits, scheduling, budgeting, and collaborative work with operations teams to meet client expectations. This position may involve travel to client sites and varying shift schedules.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.

Responsibilities

• Manage day-to-day janitorial operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.
• Manage operating budgets, labor costs, and account profitability.
• Review payroll, labor hours, and operational reports for accuracy and efficiency.
• Identify opportunities for service enhancements, contract growth, and additional revenue.
• Coordinate special projects, floor care services, seasonal work, and emergency response activities.
• Maintain accurate operational records and prepare management reports as required.

Skills

Leadership

Organizational skills

Problem solving

MS Office

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

ABM (NYSE: ABM) Account Manager position overseeing janitorial operations and client relationships across assigned accounts. You will ensure service excellence, contract adherence, and safety performance while driving financial results and customer satisfaction.

The role requires leadership, site visits, scheduling, budgeting, and collaborative work with operations teams to meet client expectations. This position may involve travel to client sites and varying shift schedules.