Janitorial Account Manager: Client Service Lead

ABM industries; Minneapolis (MN); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking an Account Manager to serve as the day-to-day operational owner for a portfolio of janitorial accounts in the Minneapolis area. You will build trust with clients, set expectations for supervisors and cleaning teams, respond quickly to service issues, and use inspections and performance data to drive continuous improvement.

You will move between office, client sites, and job sites, coordinating staffing, workflows, and budgets to ensure high-quality service and client

Qualifications

• Two+ years in janitorial, facilities, hospitality, building services, or related operations.
• Experience supervising employees, coordinating multiple sites, or managing customer-facing service delivery.
• Strong communication and problem-solving skills; set expectations and hold teams accountable.

Responsibilities

• Own day-to-day relationships with assigned clients; conduct regular check-ins, site visits, and service reviews.
• Translate contract requirements and client expectations into clear work plans, schedules, cleaning standards, and team assignments.
• Recruit, onboard, train, coach, and retain supervisors and frontline janitorial team members with operations leadership.
• Monitor staffing, attendance, timekeeping, supplies, equipment, and coverage to maintain uninterrupted service.
• Perform routine quality inspections; document findings, communicate corrective actions, and verify completion.
• Investigate and resolve complaints, missed tasks, safety concerns, and service disruptions with urgency and professionalism.
• Prepare account updates, inspection reports, supply forecasts, labor updates, and other operational documentation.
• Support budgeting, labor planning, and account profitability by controlling overtime, consumables, rework, and avoidable service costs.
• Ensure work is performed in accordance with company policies, client site rules, OSHA requirements, and health and safety standards.
• Identify opportunities to improve service quality, strengthen retention, and expand the relationship through additional services.

Skills

Janitorial experience

Supervising employees

Communication

Problem solving

Driver’s license

Tools

Email

Mobile apps

Spreadsheets

Scheduling tools

Digital inspections/work orders

Job description

ABM Industries is seeking an Account Manager to serve as the day-to-day operational owner for a portfolio of janitorial accounts in the Minneapolis area. You will build trust with clients, set expectations for supervisors and cleaning teams, respond quickly to service issues, and use inspections and performance data to drive continuous improvement.

You will move between office, client sites, and job sites, coordinating staffing, workflows, and budgets to ensure high-quality service and client