Senior ITSPEC Lead — Customer Support & IT Services

Army National Guard Units; Arkansas; On-site; USD 90,000 - 116,000; Full time

Job summary

Army National Guard Units in the United States seeks a Supervisory ITSPEC (Customer Support) to lead a Service Desk and oversee IT service delivery under Title 5.

The role requires establishing performance standards, evaluating staff, developing training plans, and ensuring information security practices while delivering prompt, professional customer support and contract oversight. This National Guard environment emphasizes leadership, teamwork, and operational excellence.

Qualifications

• Establishes performance standards and evaluates employee performance.
• Develops and evaluates performance standards; handles awards and discipline.
• Broad working knowledge of the organization’s products, services and operations for support.
• Operates Service Desk IT tools and ensures information security policies are followed.
• Develops and manages customer service performance requirements and analyzes inquiries.

Responsibilities

• Establishes performance standards and evaluates employee performance.
• Reviews and approves promotions and work plans for subordinates.
• Oversees training needs and formal training plans for staff.
• Manages customer support policies and standards and ensures professional communication.

Skills

Leadership

Performance management

Training needs analysis

Customer service

IT knowledge

Job description

Army National Guard Units in the United States seeks a Supervisory ITSPEC (Customer Support) to lead a Service Desk and oversee IT service delivery under Title 5.

The role requires establishing performance standards, evaluating staff, developing training plans, and ensuring information security practices while delivering prompt, professional customer support and contract oversight. This National Guard environment emphasizes leadership, teamwork, and operational excellence.