SUPERVISORY IT SPEC (CUSTSPT) OBO-T32

Army National Guard Units; Madison (WI); À distance; USD 90 000 - 116 000; Plein temps

Résumé du poste

Army National Guard Units in Madison, WI seeks a Supervisory IT Specialist (CUSTSPT) at GS-2210-12 to supervise the customer support service desk and oversee delivery of IT services, including installation, configuration, troubleshooting, and user training.

The role requires coordinating first- and second-tier support, building customer relationships, and ensuring effective problem resolution. Telework is eligible and a Top Secret clearance is required.

Responsabilités

• Supervise the customer support service desk.
• Plan and deliver customer support services including installation, configuration, troubleshooting, user assistance and/or training in response to customer requirements.
• Coordinate first- and second-tier technical support across Service Desks and manage customer relationships and problem resolution.

Description du poste

• Hiring Agency: Army National Guard Units

This National Guard position is for a SUPERVISORY IT SPEC (CUSTSPT) OBO-T32, Position Description Number D2527P01 and is part of the WI JFHQ G6, Wisconsin Army National Guard.

Key Responsibilities

As a SUPERVISORY IT SPEC (CUSTSPT) OBO-T32, GS-2210-12, you will supervise the customer support service desk section. Serves as a Supervisory Information Technology (IT) Specialist (CUSTSPT) responsible for the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.

As an IT Customer Support Specialist Supervisor, the incumbent is responsible for coordinating first and second tier technical support by all Service Desks under the direction of the J6 / G6 / CIO directorate and is also responsible for customer relationship building and problem resolution management.

Which agency is hiring for this position?

This position is with Army National Guard Units, Department of the Army.

What is the salary for this position?

The posted pay range is $89508 - $116362/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Top Secret security clearance.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.