Senior IT Support Supervisor - Telework Eligible

Army National Guard Units; Madison (WI); Remote; USD 90,000 - 116,000; Full time

Job summary

Army National Guard Units in Madison, WI seeks a Supervisory IT Specialist (CUSTSPT) at GS-2210-12 to supervise the customer support service desk and oversee delivery of IT services, including installation, configuration, troubleshooting, and user training.

The role requires coordinating first- and second-tier support, building customer relationships, and ensuring effective problem resolution. Telework is eligible and a Top Secret clearance is required.

Responsibilities

• Supervise the customer support service desk.
• Plan and deliver customer support services including installation, configuration, troubleshooting, user assistance and/or training in response to customer requirements.
• Coordinate first- and second-tier technical support across Service Desks and manage customer relationships and problem resolution.

Job description

Army National Guard Units in Madison, WI seeks a Supervisory IT Specialist (CUSTSPT) at GS-2210-12 to supervise the customer support service desk and oversee delivery of IT services, including installation, configuration, troubleshooting, and user training.

The role requires coordinating first- and second-tier support, building customer relationships, and ensuring effective problem resolution. Telework is eligible and a Top Secret clearance is required.