IT Specialist (Customer Support) – Secret-Cleared, National Guard

Army National Guard Units; East Hanover Township (PA); On-site; USD 76,000 - 99,000; Full time

Job summary

Army National Guard Units is seeking an IT Specialist (Customer Support) at GS-2210-11 to address customer requirements with hardware and software support. The role includes installations, configurations, troubleshooting, maintenance, and training for end users.

The position requires at GS-11 level a Ph.D. or equivalent, or 3 years of progressively higher education. The posted pay ranges from $76,190 to $99,053 per year, with a Secret clearance.

Qualifications

• Experience in tiered-level customer support and problem resolution.
• Ability to install and operate personal computers, peripheral equipment and software.
• Familiarity with hardware/software problem diagnosis and research.

Responsibilities

• Address problems; install, configure, troubleshoot, and provide maintenance and training in response to customer requirements.
• Provide support and guidance on installing and operating PCs, peripherals, and software.
• Update hardware and software architecture databases to reflect installations, turn-ins, and changes.

Skills

Customer support

Troubleshooting

IT helpdesk

Education

Ph.D. or equivalent; 3 years of grad education

Tools

PC hardware

Software installation

Job description

Army National Guard Units is seeking an IT Specialist (Customer Support) at GS-2210-11 to address customer requirements with hardware and software support. The role includes installations, configurations, troubleshooting, maintenance, and training for end users.

The position requires at GS-11 level a Ph.D. or equivalent, or 3 years of progressively higher education. The posted pay ranges from $76,190 to $99,053 per year, with a Secret clearance.