Senior ITSM & Infrastructure Operations Lead

Socket.dev; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

BNY Mellon is seeking an ITSM Operations Lead to join our Technology team in NYC. This role designs, coordinates, and supports ITSM processes across multiple platforms to ensure reliable operations for internal partners and regulators.

You will drive incident control, performance reporting, automation, and governance, partnering with IT stakeholders to improve processes and communicate executive updates.

Qualifications

• Bachelor's degree required or equivalent work experience.
• 10–12 years of application or infrastructure experience.
• Experience in securities/financial services is a plus.
• Modified based on local regulations/requirements.

Responsibilities

• Designs, coordinates, integrates, and supports complex ITSM implementations for internal partners and regulators.
• Supports development and maintenance of ITSM processes aligned with platforms goals.
• Manages incident commands and critical-event coordination; drives resiliency activities.
• Oversees installations, upgrades, migrations, and support to meet goals within budget and schedule.
• Partners with IT stakeholders to implement process improvements and deliver data-driven analyses.

Skills

ITSM

Incident management

Stakeholder communication

Automation

Documentation

Education

Bachelor's degree in computer science or related discipline

Equivalent work experience

Job description

BNY Mellon is seeking an ITSM Operations Lead to join our Technology team in NYC. This role designs, coordinates, and supports ITSM processes across multiple platforms to ensure reliable operations for internal partners and regulators.

You will drive incident control, performance reporting, automation, and governance, partnering with IT stakeholders to improve processes and communicate executive updates.