Senior Vice President, Infrastructure Services

BNY Mellon; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible benefits

Volunteer time off

Pay-for-performance

Job summary

BNY Mellon is seeking an ITSM Operations Lead in NYC to join our Technology team. The role focuses on coordinating ITSM processes, incident management, and governance across complex multi-platform environments.

You will drive resiliency efforts, collaborate with IT stakeholders, and mentor junior team members. Ideal candidates have a Bachelor's degree in a related field and 10–12 years of application or infrastructure experience, with familiarity in financial services.

Qualifications

• Bachelor's degree in computer science or related discipline or equivalent work experience.

Responsibilities

• Designs, coordinates, integrates, and provides general support for complex ITSM implementations and integrations across multi-tier environments.
• Supports development, implementation and maintenance of ITSM processes aligning with organizational goals.
• Coordinates incidents and critical events, drives technology resiliency activities, and leads cross-functional teams when needed.
• Oversees installs, upgrades, migrations, and support to meet goals within budget and schedule.
• Delivers data-driven analyses to measure KPIs and prepares ad-hoc and scheduled reports.
• Assists teams with tech process development and maintenance of standards and controls.
• Drives adherence to technology standards and artifacts development (e.g., user stories, test scripts).
• Supports automation of manual ITSM processes and resolves highly complex system issues.

Skills

ITSM processes

Incident management

Stakeholder communication

Data analysis

Automation

Education

Bachelor's degree in computer science or related discipline

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of ITSM Operations Lead to join our Technology team. This role is located in NYC, NY.

In this role, you'll make an impact in the following ways:

• Designs, coordinates, integrates, and provides general support for complex application and/or infrastructure implementations and integrations for internal business partners and/or external clients and regulators in a multi-tiered, multi-platform environment.
• Serves as a subject matter expert responsible for supporting the development, implementation and maintenance of ITSM processes to ensure operations are consistent with Platforms and organization-wide goals.
• Performs Command-and-Control and coordination of incidents and critical events, and leads technology resiliency activities and processes.Manages the strategic integration and migration planning across various application and infrastructure activities for internal and/or external clients, while coordinating and consulting on product selection and implementation.
• Oversees installations, upgrades, migrations and support efforts to ensure goals are being met within budget and on schedule.
• Partners with IT stakeholders to identify and implement continuous process improvements and solutions to critical issues, delivering data-driven analyses to measure critical success factors and key performance indicators across relevant processes and services.Oversees preparation of ad-hoc and scheduled reports.
• Assists process and team leads with activities required to develop, implement and maintain technology processes, standards and controls.
• Drives consistency and adherence to technology standards.
• Partners with technology teams to develop appropriate artifacts such as DLC artifacts, user stories, test scripts, and training documentation.
• Supports the development, design and implementation of automation for manual processes.
• Identifies, facilitates and solves highly complex and critical system-related issues to meet the firms objectives.
• Leverages expertise to support a multi-tiered, multi-platform environment, contributing to various development and infrastructure projects that have a broad impact across the organization.
• Defines the engagement model and communication channels for initiatives.
• Communicates with internal and external stakeholders to address concerns.
• Develops and disseminates executive-level updates as required, and maintains excellent knowledge of IT systems and tools, staying abreast of new developments in IT.
• Executes ITSM processes as a centralized governance function.
• Ensures adherence to processes and policies and supports Engineering and Resiliency functions.
• Performs Command and Control for critical, time-sensitive escalations.
• Orchestrates resolution, communication and closure of ITSM events.
• May mentor or provide guidance for junior team members.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline or equivalent work experience required.
• 10 - 12 years of application or infrastructure related experience required.
• Experience in the securities or financial services industry is a plus.
• Modified based upon local regulations/requirements.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

America's Most Innovative Companies, Fortune, 2025

World's Most Admired Companies, Fortune 2025

"Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.