ITSM Operations Lead: Infrastructure & Resiliency

BNY Mellon; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible benefits

Volunteer time off

Pay-for-performance

Job summary

BNY Mellon is seeking an ITSM Operations Lead in NYC to join our Technology team. The role focuses on coordinating ITSM processes, incident management, and governance across complex multi-platform environments.

You will drive resiliency efforts, collaborate with IT stakeholders, and mentor junior team members. Ideal candidates have a Bachelor's degree in a related field and 10–12 years of application or infrastructure experience, with familiarity in financial services.

Qualifications

• Bachelor's degree in computer science or related discipline or equivalent work experience.

Responsibilities

• Designs, coordinates, integrates, and provides general support for complex ITSM implementations and integrations across multi-tier environments.
• Supports development, implementation and maintenance of ITSM processes aligning with organizational goals.
• Coordinates incidents and critical events, drives technology resiliency activities, and leads cross-functional teams when needed.
• Oversees installs, upgrades, migrations, and support to meet goals within budget and schedule.
• Delivers data-driven analyses to measure KPIs and prepares ad-hoc and scheduled reports.
• Assists teams with tech process development and maintenance of standards and controls.
• Drives adherence to technology standards and artifacts development (e.g., user stories, test scripts).
• Supports automation of manual ITSM processes and resolves highly complex system issues.

Skills

ITSM processes

Incident management

Stakeholder communication

Data analysis

Automation

Education

Bachelor's degree in computer science or related discipline

Job description

BNY Mellon is seeking an ITSM Operations Lead in NYC to join our Technology team. The role focuses on coordinating ITSM processes, incident management, and governance across complex multi-platform environments.

You will drive resiliency efforts, collaborate with IT stakeholders, and mentor junior team members. Ideal candidates have a Bachelor's degree in a related field and 10–12 years of application or infrastructure experience, with familiarity in financial services.