Senior ITSM Change & Governance Leader

U.S. Bank; Gresham (OR); On-site; USD 120,000 - 141,000; Full time

Job summary

U.S. Bank is seeking a Senior Business Process Manager to lead Enterprise Change Management, governance and CAB operations, aligning ITSM with Incident and Problem Management.

You will drive strategic roadmaps, policy controls and risk-based change approval, partnering across Engineering, Product, Security and Operations. The role emphasizes governance, regulatory compliance, and continuous improvement, with strong communication and leadership to influence stakeholders and advance enterprise

Qualifications

• Bachelor's degree or equivalent work experience.
• ITIL Service Management Foundation certification.
• 10+ years of experience with business opportunities, benefits, risks, and success factors.

Responsibilities

• Lead Enterprise Change Management, policy, standards, governance, and continual service improvement.
• Facilitate Enterprise CAB governance with risk assessment and stakeholder engagement.
• Develop strategic roadmaps for change governance, resilience, compliance, and reliability.
• Partner with Engineering, Product, Infrastructure, Security, and Operations for change readiness and implementation success.
• Enhance ServiceNow Change Management, CAB, Incident, and Problem Management capabilities.

Skills

Change Management

CAB governance

Stakeholder engagement

ITIL

ITSM

Process optimization

ServiceNow

Governance & Risk management

Leadership

Communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

CAB Workbench

Job description

U.S. Bank is seeking a Senior Business Process Manager to lead Enterprise Change Management, governance and CAB operations, aligning ITSM with Incident and Problem Management.

You will drive strategic roadmaps, policy controls and risk-based change approval, partnering across Engineering, Product, Security and Operations. The role emphasizes governance, regulatory compliance, and continuous improvement, with strong communication and leadership to influence stakeholders and advance enterprise