Senior ITSM BI Analyst - Power BI & ServiceNow (Onsite)

Toptal; Plano (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Toptal is looking for a Senior ITSM Business Intelligence Analyst to lead the modernization of enterprise reporting and KPI frameworks. This role demands extensive experience in Power BI to create scalable dashboards and transform operational data into executive insights.

The ideal candidate will possess strong stakeholder communication skills and hands-on experience with ITSM environments. This freelance position requires hybrid onsite availability in Plano, Texas, and strong familiarity with ServiceNow.

Qualifications

• 8+ years of experience with Power BI.
• 3+ years of experience with ITSM environments.
• Strong hands-on dashboard development experience.

Responsibilities

• Modernize KPI reporting frameworks across IT operations.
• Build scalable Power BI dashboards leveraging ServiceNow.
• Improve reporting automation and reduce manual efforts.

Skills

Power BI expertise

Stakeholder communication

Operational data translation

Tools

ServiceNow

Job description

Toptal is looking for a Senior ITSM Business Intelligence Analyst to lead the modernization of enterprise reporting and KPI frameworks. This role demands extensive experience in Power BI to create scalable dashboards and transform operational data into executive insights.

The ideal candidate will possess strong stakeholder communication skills and hands-on experience with ITSM environments. This freelance position requires hybrid onsite availability in Plano, Texas, and strong familiarity with ServiceNow.