Senior ITSM BI Analyst Power BI KPI Modernization (Onsite)

Toptal; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Toptal is hiring a Senior ITSM Business Intelligence Analyst to support its enterprise reporting and KPI modernization initiative. This role is for a stakeholder-facing Power BI professional who will modernize KPI reporting frameworks and build scalable dashboards. You will work closely with operational teams and deliver executive-ready insights.

Requirements include 8+ years of Power BI experience and 3+ years in ITSM environments. The position is freelance with flexible onsite requirements in New York or Plano.

Qualifications

• 8+ years of experience with Power BI.
• 3+ years of experience with ITSM environments.
• Ability to build KPI dashboards and operational reporting frameworks.

Responsibilities

• Modernize KPI reporting frameworks across IT operations.
• Build scalable Power BI dashboards leveraging ServiceNow.
• Support continuous improvement initiatives and operational reporting maturity.

Skills

Power BI expertise

Stakeholder communication

ITSM environments experience

Dashboard development

Operational reporting

Tools

ServiceNow

Job description

Toptal is hiring a Senior ITSM Business Intelligence Analyst to support its enterprise reporting and KPI modernization initiative. This role is for a stakeholder-facing Power BI professional who will modernize KPI reporting frameworks and build scalable dashboards. You will work closely with operational teams and deliver executive-ready insights.

Requirements include 8+ years of Power BI experience and 3+ years in ITSM environments. The position is freelance with flexible onsite requirements in New York or Plano.