CSS System Specialist (Information Systems Specialist 3)

State of Oregon; Salem, Chicago (VA, IL); Hybrid; USD 53,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Hybrid Work Schedule

Paid Time Off

Job summary

State of Oregon's Enterprise Information Services (EIS) Cyber Security Services invites you to join as Cybersecurity System Support in Salem. You will provide comprehensive customer support for enterprise cybersecurity software, assist with system administration, configuration, maintenance, and enhancements, and help implement changes to improve functionality and security.

Work is hybrid; you will collaborate with IT teams, handle tickets, prepare reports, ensure service quality, and stay

Qualifications

• Two years of information systems experience in cybersecurity, software support, help desk, system administration
• Associate's degree in Computer Science, Information Technology, or closely related field
• Two-year accredited vocational training program in information technology or closely related field

Responsibilities

• Provide customer support and technical assistance for enterprise cybersecurity software platforms
• Support system administration, configuration, maintenance, and application enhancements
• Assist with implementing software changes, troubleshooting technical issues, and identifying opportunities to improve system functionality
• Provide high levels of customer service and participate in cross-functional problem-solving teams
• Support customers via phone, computer, and in-person to address general inquiries, prioritize and manage support tickets
• Provide troubleshooting IT support and help manage report preparation and distribution
• Identify and resolve software and hardware compatibility issues, monitor software performance and service quality
• Collaborate with internal teams to address issues and update process documentation
• Support ongoing improvements to cybersecurity applications

Skills

HTML knowledge

Communication skills

Interpersonal skills

Critical thinking

Multi-tasking

Cybersecurity concepts

MS Word

MS Excel

MS Access

MS Outlook

Education

Associate's degree in Computer Science / Information Technology or closely related field

Two-year accredited vocational training program in information technology or closely related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Initial Posting Date: 10/22/2026 Application Deadline: 11/01/2026 Agency: Department of Administrative Services

Salary Range: $4,770 - $7,209

Position Type: Employee

Title: CSS System Specialist (Information Systems Specialist3)

Location: Salem, OR - Hybrid

Job Description

Enterprise Information Services (EIS) is a state government-wide information technology (IT) program led by Oregon’s Chief Information Officer (CIO). Cyber Security Services (CSS) is an information security management section within EIS. It acts as a shared information security resource for the state of Oregon. CSS’s mission: Leading Oregon Government to safeguard the State’s information resources. Join this essential team as Cybersecurity System Support! What You’ll Do You will provide comprehensive customer support and technical assistance for enterprise cybersecurity software platforms, including supporting system administration, configuration, maintenance, and application enhancements. Assist with implementing software changes, troubleshooting technical issues, and identifying opportunities to improve system functionality that supports program needs. Provide high levels of customer service and participate in cross-functional problem‑solving teams. Support customers via phone, computer, and in‑person to address general inquiries, prioritize and manage support tickets, and provide troubleshooting and IT support. Also supporting report preparation and distribution, helping implement software changes, identify and resolve software and hardware compatibility issues, monitor software performance and service quality, collaborating with internal teams to address issues, create and update process documentation, and support ongoing improvements to cybersecurity applications. Review the full position details, duties and working conditions here.

What We Are Looking For

Two (2) years of information systems experience in: cybersecurity, software support, help desk, system administration; OR an Associate's degree in Computer Science, Information Technology, or closely related field, OR completion of a two (2) year accredited vocational training program in information technology or closely related field.

Desired Skills and Attributes

• Experience and knowledge of HTML and related technologies to support system customization and user interface enhancements.
• Excellent skills in communicating effectively with technical and business partners in writing and in oral expression including making presentations and working collaboratively with technical and business partners.
• Skilled in establishing and maintaining effective working relationships with superiors, subordinates, peers and other agencies and the public.
• Ability to practice critical thinking skills, including scientific methodology, analyzing technical methodologies, business practices and technical reports.
• Experience with Microsoft Word, Excel, Access, and Outlook.
• Skill managing multiple and competing priorities with short deadlines, ensure completion of projects and assignments including the ability to use sound judgment and critical thinking to interpret, prioritize and follow policy direction.
• Extensive experience in cybersecurity or information technology is not required. However, you will be expected to continually work with and learn from our security team and stay current with the latest cybersecurity concepts and risks.

Benefits of Joining Our Team

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family.
• Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
• Optional benefits including life insurance, disability, FSA, and more.
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
• Career Development: Opportunities for professional growth and advancement.
• Get There - Oregon’s easy‑to‑use carpool matching tool and trip planner.
• Public Service Loan Forgiveness: you may qualify for the PSLF program.
• Hybrid Work Opportunity: This position supports a hybrid work schedule. You can expect to work in the office 1-2 days per week, with work arrangements periodically reviewed to ensure business needs are met.

Additional Details