Senior IT Technician: Tier 2 Support & Infrastructure

Champagne Metals

Middlebury (IN)

On-site

USD 65,000 - 90,000

Full time

45 hours ago

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Benefits offered by this job

Medical, dental, vision

HSA, FSA options

Paid time off

Long-Term Disability

Life Insurance and AD&D

401(k) with employer match

Job summary

Champagne Metals in Indiana is seeking a Senior IT Technician to provide Tier 2 support and mentor Tier 1 staff. You will troubleshoot Windows/macOS, networks, and business apps, manage Microsoft 365, Entra ID, Intune, and device lifecycle.

This role requires strong analytical and communication skills and may involve travel between company locations. On-site position with competitive benefits and growth opportunities within a manufacturing environment.

Qualifications

Four to seven years of IT support, systems administration, network support, or similar experience preferred.
Strong knowledge of Windows environments and Microsoft 365 administration.
Experience with Microsoft Entra ID, Intune, endpoint management, identity, and access troubleshooting.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills.
Experience mentoring junior technical staff; Microsoft, CompTIA Network+, Security+, or similar certifications are beneficial.

Responsibilities

Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.