Tier II IT Support Engineer — Lead, Optimize & Mentor

MCR Business Intelligence LLC

Addison (IL)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Benefits offered by this job

401K

Medical BCBS

Vision

Dental

Life and disability

Job summary

MCR Business Intelligence LLC in Illinois is seeking a Tier II IT Support Engineer who enjoys solving technical problems, mentoring technicians, and continuously improving how IT services are delivered. This hands-on role combines client work with leadership responsibilities and ongoing process improvements to strengthen the support team and deliver reliable technology outcomes.

Responsibilities include guiding Tier I staff, resolving complex issues across Windows, MS365, networking, and

Qualifications

3+ years of IT, MSP, or systems support experience.
Strong troubleshooting across Windows, Microsoft 365, networking, and virtualization.
Excellent communication with business clients and technical teammates.
Mentoring and developing other technicians.
Ownership and accountability in improving systems and processes.

Responsibilities

Serve as the primary technical resource for Tier I technicians, guiding and escalating issues.
Troubleshoot and resolve complex issues across client environments.
Build strong relationships with business clients through clear, professional communication.
Improve documentation, standards, and operational processes.
Identify recurring issues and recommend practical improvements, automation, or standardization.
Participate in an after-hours on-call rotation supporting business-critical systems.