Senior IT Technician (Onsite - Sacramento, CA)

Intelligent Technical Solutions; Roseville (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certifi c at

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions in Roseville, CA is seeking a Technician II to join our growing IT support team. The role combines on-site and remote assistance to maintain client environments, perform system updates, and diagnose issues with a focus on reliable, friendly service.

The ideal candidate has strong troubleshooting skills, experience supporting Windows and Mac, and a customer-first mindset. This full-time position includes a competitive hourly wage and company benefits.

Qualifications

• Willing to work full-time on-site at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues and printer problems with minimal assistance.
• Provide support for line-of-business applications (e.g., SAGE ERP, QuickBooks).
• Perform basic M365 administration and Office application support.
• Handle basic server and networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in on-call rotation for after-hours and weekend support.

Skills

Windows OS troubleshooting

Mac OS troubleshooting

Helpdesk experience

M365 Administration

Active Directory

Networking basics

Customer service

Troubleshooting

On-site and remote support

Tools

Microsoft Entra Admin Center

Microsoft 365

Active Directory tools

Backup software

Firewalls & switches

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.


• Printer issues of any kind.


• Standard business application support.


• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.


• Basic M365 Administration


• Basic server issues.


• Basic networking issues.


• Answer incoming Quick Fix calls from clients.

Participatein an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full‑time on‑site, either at the company office or client locations as required.


• Experience with Windows and Mac OS troubleshooting.


• Minimum two years in Helpdesk support or a similar role.


• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.


• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.


• Basic experience with Microsoft Entra Admin Center.


• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.


• Experience with Managed Service Providers (MSPs) is highly desirable.


• Active IT Certifications are preferred.


• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at$25.81/hour up to $33.17/hourand vary by experience and location.

Benefits

• Medical Insurance Plan.


• Dental & Vision.


• Life Insurance.


• Disability Coverage.


• Paid Time Off (starts at 15 days per year).


• Maternity/Paternity Leave.


• Paid US Holiday.


• Retirement Plan.


• Salary Advancement/Loan.


• Health & Wellness Program.


• Company-paid training and certification.


• Supplemental Life Insurance (Employee-paid).


• Supplemental Health Plans (Employee-paid).