Senior IT Technician & On‑Site Network Lead

The-Hangout; Gulf Shores (AL); Presencial; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

The-Hangout is seeking a Lead IT Technician to manage onsite technology, lead a growing team, and partner with our MSP to move routine support in-house. You will own uptime, standards, and vendor accountability in a fast-paced hospitality setting.

You will oversee device fleets, identity mgmt, and network operations across multiple sites, mentoring junior staff and driving projects to completion.

Qualificações

• 5+ years in IT support, field/desktop support, or systems administration, including leadership on issues and projects.
• Strong hands-on troubleshooting across Windows and Apple devices, printers, and peripherals.
• Solid networking knowledge: switches, access points, Wi-Fi, VLANs, IP addressing, and troubleshooting.
• Calm, organized, and decisive under pressure during live service.
• Clear communication with non-technical staff and coordinating vendors.
• Willingness to travel between sites, including occasional out-of-state travel.
• Authorized to work in the United States.

Responsabilidades

• Be the escalation point for the hardest technical problems across all sites and resolve issues quickly.
• Set and maintain HHG's technical standards, naming, configurations, and documentation.
• Mentor and direct junior technicians and help-desk staff; review work quality.
• Keep POS terminals, kitchen displays, printers, and Wi-Fi up during operations and lead response when they fail.
• Manage identity and device management: Microsoft 365 / Entra ID, Apple Business Manager, and Intune onboarding/offboarding.
• Own the UniFi network estate: gateways, switches, access points, and consolidated HHG-controlled accounts.
• Lead modernization projects: device-management rollout, network migration, power standardization, POS projects.

Conhecimentos

Windows OS

Apple macOS/iOS

Network troubleshooting

Device management

Vendor management

IT leadership

Communication

On-call leadership

Descrição da oferta de emprego

The-Hangout is seeking a Lead IT Technician to manage onsite technology, lead a growing team, and partner with our MSP to move routine support in-house. You will own uptime, standards, and vendor accountability in a fast-paced hospitality setting.

You will oversee device fleets, identity mgmt, and network operations across multiple sites, mentoring junior staff and driving projects to completion.