Senior IT Technician - Networking, Security & Travel

The Gowan Co.; Yuma (AZ); On-site; USD 39,000 - 55,000; Full time

Job summary

The Gowan Co. in Yuma, AZ, is seeking an experienced IT Technician to join the IT Support Team.

You will configure, troubleshoot, and maintain computer hardware, software, and network systems, and respond to Help Desk requests through the ticketing system. With seven-plus years in IT, you will work on networking, cybersecurity, and software deployments, while delivering strong customer service to internal users and vendors.

Qualifications

• Minimum seven (7+) years of hands‑on IT technical support experience.
• Strong customer service skills with internal users, external customers, and vendors.
• Solid knowledge of Microsoft technologies including Windows 11, Office 365, and Active Directory.

Responsibilities

• Configure, install, and maintain workstations and peripheral devices (HDDs, motherboards, memory, monitors, printers).
• Perform system imaging, deployments, and hardware refreshes.
• Diagnose and resolve hardware, software, and connectivity issues; repair or replace components as needed.
• Install and configure software according to Gowan standards and specifications.
• Provide user orientation and training on new software and computer equipment.
• Troubleshoot TCP/IP-related issues, including workstation connectivity, IP phones, cameras, and cabling.
• Plan and schedule system upgrades and preventative maintenance to minimize disruption.
• Maintain accurate records of incidents, repairs, fixes, and maintenance activities in the ticketing system.
• Support and maintain local network environments to optimize performance and reliability.
• Ensure security, privacy, and integrity of networks, computer systems, and data repositories.
• Participate in IT projects requiring networking, application, and cybersecurity knowledge.

Skills

IT support

Customer service

Windows administration

Networking basics

Troubleshooting

Communication

Time management

Education

Associate’s degree in computer science

CompTIA A+

Network+

Microsoft Certified IT Professional

Tools

Active Directory

Office 365

Windows 11

Networking

Job description

The Gowan Co. in Yuma, AZ, is seeking an experienced IT Technician to join the IT Support Team.

You will configure, troubleshoot, and maintain computer hardware, software, and network systems, and respond to Help Desk requests through the ticketing system. With seven-plus years in IT, you will work on networking, cybersecurity, and software deployments, while delivering strong customer service to internal users and vendors.