Senior IT Technician: Lead and Elevate Tech Support

Synergycom; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Synergycom, Phoenix, is seeking a Senior IT Technician to tackle escalated issues, support upgrades, and maintain critical systems across Windows and macOS environments. You will mentor junior staff and help shape IT best practices while ensuring reliable, secure technology for end users.

The role emphasizes cross-functional collaboration, strong customer-focused service, and the opportunity to expand your technical expertise within a dynamic operations team.

Qualifications

• 4+ years of IT support experience.
• Advanced troubleshooting across hardware, software, and networks.
• Strong communication and a customer-first mindset.
• Ability to mentor junior team members and contribute to IT best practices.

Responsibilities

• Tackle escalated technical issues and outage responses.
• Support technology upgrades and deployments.
• Maintain critical systems and devices.
• Collaborate with cross-functional teams to ensure reliable IT services.

Skills

4+ years IT support

Troubleshooting

Communication

Mentoring

Tools

ServiceNow

Jira

Zendesk

Job description

Synergycom, Phoenix, is seeking a Senior IT Technician to tackle escalated issues, support upgrades, and maintain critical systems across Windows and macOS environments. You will mentor junior staff and help shape IT best practices while ensuring reliable, secure technology for end users.

The role emphasizes cross-functional collaboration, strong customer-focused service, and the opportunity to expand your technical expertise within a dynamic operations team.