Senior Information Technology Technician

Synergycom; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Synergycom, Phoenix, is seeking a Senior IT Technician to tackle escalated issues, support upgrades, and maintain critical systems across Windows and macOS environments. You will mentor junior staff and help shape IT best practices while ensuring reliable, secure technology for end users.

The role emphasizes cross-functional collaboration, strong customer-focused service, and the opportunity to expand your technical expertise within a dynamic operations team.

Qualifications

• 4+ years of IT support experience.
• Advanced troubleshooting across hardware, software, and networks.
• Strong communication and a customer-first mindset.
• Ability to mentor junior team members and contribute to IT best practices.

Responsibilities

• Tackle escalated technical issues and outage responses.
• Support technology upgrades and deployments.
• Maintain critical systems and devices.
• Collaborate with cross-functional teams to ensure reliable IT services.

Skills

4+ years IT support

Troubleshooting

Communication

Mentoring

Tools

ServiceNow

Jira

Zendesk

Job description

We're partnering with an organization that is looking to add a Senior IT Technician to their team.

This role is ideal for an experienced IT professional who enjoys solving complex technical challenges, supporting end users, and serving as a key resource for technology operations. You'll have the opportunity to work across a wide range of technologies while helping ensure employees stay connected, productive, and supported.

What we're looking for:

• 4+ years of IT support, help desk, or technical support experience
• Advanced troubleshooting skills across hardware, software, and network environments
• Experience supporting Windows and/or macOS systems
• Device imaging, deployment, and lifecycle management experience
• Familiarity with ticketing platforms such as ServiceNow, Jira, Zendesk, or similar tools
• Strong communication skills and a customer-first mindset
• Ability to mentor junior team members and contribute to IT best practices

In this role, you'll tackle escalated technical issues, support technology upgrades and deployments, maintain critical systems and devices, and collaborate with cross-functional teams to deliver a reliable and secure technology experience.

If you're looking for an opportunity where you can make a direct impact, expand your technical expertise, and take the next step in your IT career, I'd love to connect.

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