Senior IT Technician & Tech Lead - Advanced Support

TRG; Arizona; On-site; USD 70,000 - 95,000; Full time

Job summary

TRG in Arizona seeks a Senior IT Technician to deliver advanced technical support, lead troubleshooting efforts across hardware, software, systems, and network issues, and oversee device lifecycle management.

You will mentor junior technicians, ensure IT standards are followed, maintain accurate documentation and SOPs, and contribute to IT projects that improve security, reliability, and efficiency.

Qualifications

• 4–6 years of experience in IT support, technical assistance, or help desk operations.
• Advanced experience troubleshooting Windows and macOS environments.
• Proven track record resolving complex hardware, software, and network issues.
• Direct experience supporting device imaging, deployment, and lifecycle management.
• Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Experience creating and maintaining technical documentation, support logs, and inventory records.

Responsibilities

• Advanced Technical Support and System Administration: Diagnose and resolve complex issues.
• System and Device Administration: Configure, maintain, and optimize desktops, mobile devices, peripherals, and apps.
• User Support and Access: Help employees with advanced access issues and navigation.
• Maintenance and Updates: Patch, image, and update OS; conduct health checks.
• Network Support: Troubleshoot connectivity and assist with Wi‑Fi stability.

Skills

Advanced troubleshooting

Technical leadership

Customer service

Documentation

Cross-functional collaboration

Education

Bachelor's degree in Information Technology/CS

Associate degree in IT/CS

Tools

ServiceNow

Jira

Zendesk

Job description

TRG in Arizona seeks a Senior IT Technician to deliver advanced technical support, lead troubleshooting efforts across hardware, software, systems, and network issues, and oversee device lifecycle management.

You will mentor junior technicians, ensure IT standards are followed, maintain accurate documentation and SOPs, and contribute to IT projects that improve security, reliability, and efficiency.