Senior IT Systems Engineer - SaaS, Endpoints & Automation

Socket.dev

San Francisco (CA)

On-site

USD 130,000 - 172,000

Full time

7 days ago

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Job summary

Flexport IT is hiring a Senior IT Systems Engineer to support our SaaS-based Collaboration and Endpoint Management platforms, including Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune. You’ll automate workflows, enforce security controls, and ensure scalable, compliant operations across Mac and Windows endpoints.

You will collaborate with Security, Engineering, HR, and Legal teams, develop ops procedures, and drive IT projects from inception to completion.

Qualifications

Bachelor's degree in Computer Science or related field (or comparable experience).
3+ years of experience in supporting SaaS Collaboration tools, Mac and Windows endpoint management.
Ability to communicate and collaborate effectively across technical and non-technical teams.
In-depth knowledge of email delivery flow, IT security, and IAM concepts.
Understanding of RBAC and permissions models across core SaaS applications.
Scripting and automation experience.
Strong problem-solving and analytical skills.

Responsibilities

Administer and provide escalation support for our SaaS platforms.
Implement and maintain policies, software deployment, patching, and security compliance for our Mac and Windows endpoints, using Jamf and Intune.
Own the lifecycle management across our core collaboration and endpoint management platforms.
Develop automation scripts and workflows to improve administrative efficiency and user experience (e.g., Python, PowerShell, Okta Workflows).
Monitor system health, performance, and usage; proactively resolve or elevate issues.
Collaborate with cross-functional teams (Security, Engineering, HR, Legal) to ensure proper alignment and integration of SaaS tools with company infrastructure and processes.
Perform investigations/discovery across our systems for Legal and HR.
Assist in vendor management and product evaluations.
Drive solutions and project work.
Onboard new applications for single sign-on.
Develop and maintain technical operating procedures, policies, and engineering roadmaps.
Work closely with the Security team to ensure the platform is designed and implemented with security best practices.
Provide Tier 3 IT support.