Senior IT Systems Engineer: SaaS & Endpoint Security Lead

Flexport; San Francisco (CA); On-site; USD 130,000 - 172,000; Full time

Job summary

Flexport is seeking a Senior IT Systems Engineer to support our SaaS based Collaboration and Endpoint Management platforms. You will administer Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune, ensuring these platforms are secure, scalable, and reliable.

The role emphasizes automation, cross‑functional collaboration with Security, Engineering, HR and Legal, and hands‑on incident response. You will own lifecycle management and develop SOPs to maintain security posture.

Qualifications

• Bachelor's degree in Computer Science or related field (or comparable experience).
• 3+ years of experience in supporting SaaS collaboration tools and Mac/Windows endpoint management.
• Ability to communicate and collaborate effectively across technical and non-technical teams.
• In-depth knowledge of email delivery flow, IT security, and IAM concepts.
• Understanding of RBAC and permissions models across core SaaS applications.
• Scripting and automation experience.
• Strong problem-solving and analytical skills.

Responsibilities

• Administer and provide escalation support for SaaS platforms.
• Implement and maintain policies for Mac and Windows endpoints using Jamf and Intune.
• Own the lifecycle management across core collaboration and endpoint platforms.
• Develop automation scripts and workflows (Python, PowerShell, Okta Workflows).
• Monitor system health, performance, and usage; proactively resolve or escalate issues.
• Collaborate with Security, Engineering, HR, and Legal to ensure proper alignment and integration of SaaS tools.
• Perform investigations/discovery across systems for Legal and HR.
• Assist in vendor management and product evaluations.
• Drive solutions and project work.
• Onboard new applications for single sign-on.
• Develop and maintain SOPs, policies, and engineering roadmaps.
• Work closely with the Security team to ensure the platform is designed and implemented with security best practices.
• Provide Tier 3 IT support.

Skills

SaaS collaboration tools

Mac endpoint management

Windows endpoint management

Scripting and automation

Communication skills

RBAC concepts

Education

Bachelor's degree in Computer Science or related field

Tools

Jamf

Intune

Okta

Google Workspace

Slack

Office 365

Confluence

Jira

Python

PowerShell

Job description

Flexport is seeking a Senior IT Systems Engineer to support our SaaS based Collaboration and Endpoint Management platforms. You will administer Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune, ensuring these platforms are secure, scalable, and reliable.

The role emphasizes automation, cross‑functional collaboration with Security, Engineering, HR and Legal, and hands‑on incident response. You will own lifecycle management and develop SOPs to maintain security posture.